Clinical Consultant

Title:Clinical Consultant
Location: US Remote

Requisition ID: 2025-36237

 Category: Customer Service/Support

Job Description:

Position Overview

The Clinical Consultant, MI – I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. In addition, provide clinical support for sales and company team members with respect to the use of the company’s products and serve as a consultant on behalf of customers and company personnel in compliance with the company’s quality procedures. Assist with TAC Support.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. 

Duties and Responsibilities:

• Serve as consultant on behalf of customers and company personnel.
• Makes appropriate contacts within HCUS and at the customer site to coordinate each training event. 
• Provides on-going support to resolve application related and image quality concerns on both a product and system level. 
• Works closely with Interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products. 
• Provides and maintains documentation to support customer training. 
• Provides additional training and consultation at a charge, contributing to Professional Services revenue goals. 
• Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution. 
• Participates in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers. 
• Ensure compliance with all applicable requirements of the company’s quality management system.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Customer Service, etc.). 
• Adheres to the Company's quality and regulatory compliance requirements and ensures that all job duties inherent in the position description are performed according to established policies and procedures. 
• Maintains a safe work environment. 
• Take corrective action, where appropriate.  
• Participates in professional organizations. 
• Provides telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC).  
• All other functions and responsibilities that may be assigned by management. 
• Participates in professional organizations.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications:

Education/Certification Requirements:

• (Associate’s) Degree in computer science, engineering, or relevant healthcare field required.
• Bachelor’s degree in computer science, engineering, or relevant healthcare field preferred.
• National certification through the American Registry of Radiologic Technology (ARRT) or American Registry of Diagnostic Medical Sonography (RDMS)(RVT)(RDCS)(RVTA).

Professional Experience:

• 2 to 10 years of progressive experience in medical technology, Computer science, PACS Administration or healthcare industry, experience in Cardiology or Radiology discipline preferred.
• (CV)Registered in one or more of the following: 
  • Registered Diagnostic Cardiac Sonographer RDCS experience in: 
    • Transthoracic Echo 
    • Transesophageal Echo 
    • Stress Echo 
    • Dobutamine Stress Echo 
    • Pediatric Echo 
    • Fetal Echo 
    • ECG 
• (CV)Registered Vascular Technologist RVT experience in: 
  • Non-invasive 
• (CV)Registered Nuclear Medicine Technologist experience in: 
  • MPI 
  • MUGA 
  • PET 
• (CV)Registered Nurse Cardiac experience in: 
  • Cath, Peripheral Angiography, Electrophysiology Lab experience 
  • ECG 
• (Rad) Registered Radiology Technologist experienced in digital imaging. 
• Professional presence 
• Ability to prioritize and manage multiple functions. 
• Experience in related field. 
• Healthcare or software application or IT industry background a plus. 
• Medical imaging background. 
• Written and verbal communication skills. 
• Demonstrated ability to collaborate comfortably with end-users and clinical supervisors. 
• Demonstrated end-user computer skills. 
• Competence with Microsoft Office tools (Word, Excel, and PowerPoint). 
• Effective interpersonal skills. 
• Technical support experience with excellent troubleshooting skills. 
• Ability to identify workflow requirements to product features. 
• Ability to work in a fast-paced environment.

Special Skills and Other Requirements:

• Proven experience in the IT/Healthcare field.
• Diagnostic and problem-solving skills.
• Good communication ability.
• Organizational and time-management skills.
• Provide customers with quality products and services.
• Understand and apply appropriate quality management system processes.
• Promote Company standards of business conduct.
• The above description is intended to include the general content of and requirements for the performance of this job. The position will perform other related duties and assignments as required.
• To maintain this position, Clinical Consultant, MI – I must: Comply with all MI Clinical Consultant job duties as outlined.
• All Clinical Consultants must complete company trainings and expenses within timely fashion.
• Maintain Product Knowledge
• Adhere to customer satisfaction.

Physical requirements:

 

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• The ability to walk long distances and utilize stairs.
• Close Vision: The ability to see clearly at twenty inches or less.
• Due to travel, ability to withstand change in air pressure.

 Travel:

• Frequent (up to 75%) travel may be required based on business needs.

Salary and Benefits:

• $74,675 - $88,796.00 (salary depending on experience)
• 8% MBO Bonus opportunity
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off