Claims Account Representative I

Title: Claims Account Representative 1

 (2600004G)

Primary Location

: United States of America-OHIO-Franklin County-Columbus

Other Locations

: United States of America-OHIO-Cuyahoga County-Cleveland, United States of America-OHIO-Hamilton County-Cincinnati, United States of America-OHIO-Mahoning County-Boardman, United States of America-OHIO-Lucas County-Toledo

 Compensation: $22.13 per hour - $26.01 per hour

Schedule

: Full-time

Work Hours: Mon. - Fri; 8:00am-5:00pm

Classified Indicator: Classified

Union: Attorney General 45

Primary Job Skill

: Customer Service

Technical Skills: Customer Service

Professional Skills: Customer Focus, Listening, Responsiveness, Verbal Communication, Confidentiality

 Agency Overview

The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

Job Description

The Ohio Attorney General's Office is currently seeking candidates for 2 Claims Account Representative 1 positions in the Collections Enforcement Section. The successful candidates will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule. There may be changes to the schedule based on training and operational needs. The positions will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

The duties for this position include, but are not limited to, the following:

- Collects delinquent taxes and/or monies owed to state agencies;

- Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal);

- Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information);

- Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor);

- Issues praecipes and cites permits;

- May assign and/or reassign cases and/or assessments to special counsel when necessary;

- Negotiates repayment with debtor, legal, and/or other government representatives;

- Closes accounts which have made restitution; and

- Performs general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies).

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment. 

 Or completion of associates core program in business administration, communications, English or related fields 
- Or equivalent of Minimum Class Qualifications For Employment noted above. 

Job Skills: customer service, listening, responsiveness, confidentiality, customer focus, and verbal communication

Supplemental Information

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path.  Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.