Case Manager

Title: Case Manager

Claims

38681

Location: Sydney Australia

Job Description:

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career?

Our model at GB ensures an all-encompassing support structure, with dedicated workers compensation technical specialists, that allow our case managers to thrive in a supportive, dynamic and fun environment! Our aim is to genuinely assist injured workers in their recovery journey and return to work with empathy, care and compassion.

A rewarding role, that will utilise your case management expertise, to support injured workers experiencing mental health conditions and facilitating a tailored recovery journey.

How you'll make an impact

What you'll be doing:

• Advising and providing case management support across a range of rehabilitation cases at various stages of their return to work journey;
• Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
• Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
• Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

About you

About you:

• You'll have previous experience in case management within a Workers Compensation or insurer setting.
• Exceptional time management and organisational skills;
• A customer focused approach with the ability to build trust and rapport.
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration with the ability to coach and mentor others.

What can we offer you?

• A manageable caseload of 50-65 cases.
• Hybrid working, flexible hours and a 9-day fortnight are all options available to our employees along with reward and recognition events.
• A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities;
• Opportunities for ongoing education and development with a structured career development pathway.
• Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, RTW and service delivery;

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers!
• And more...