Business Systems Support Administrator

Title: Business Systems Support Administrator

Location: Philadelphia United States

Job Description:

Our organization is looking for dynamic individuals who loves to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

The Business Systems Support Administrator is responsible for supporting, troubleshooting, documenting, and maintaining applications supporting business objectives. Work with internal Developers to implement system fixes and/or upgrades, conduct system testing, communicate changes/updates to users, and schedule updates to the system. Ensure that we are utilizing available technology to enhance productivity and improve work processes. Create and present end-user training programs, and work to create custom reports to better utilize system information.

• Has in-depth knowledge of own discipline and basic knowledge of related disciplines.
• Solves complex problems; takes a new perspective on existing solutions.
• Works independently; receives minimal guidance.
• Acts as a resource for colleagues with less experience.
• Supports member-related inquiries submitted via the Client/Group Portal.
• Supports internal business partners and external customers by providing training of the Client Portal.
• Complete updates to system user profiles to allow access to the Client Portal.
• Supports TPA, Fully Insured, and Self-Funded members' enrollment activity submitted through the CISW/ROAM Small Group tool and the Member Enrollment Tool. Troubleshoot transactions that have failed to write or errored out of the process to the backend enrollment system.
• Support EDI Enrollment as a backup to specific clients.

Education:

Typically requires a college degree or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and practices.

Experience:

• 5+ years of relevant experience
• Advanced analytical and problem-solving skills.
• Ability to work in a multi-task environment.
• Strong oral and written communication required to address and present the most complex ideas and concepts to users, business systems analysts, and management.
• Effective facilitation and presentation skills necessary to demonstrate and train external system users clearly and concisely.
• Strong MS Office skills (Excel, PowerPoint, Word)

Hybrid of Choice:

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.