Associate Director Engineering Architecture

Title: Associate Director Engineering Architecture

Organisation / Entity:Department of Customer Service

Job category:

Information and Communications Technology

Information and Communications Technology | Development and Programming

Information and Communications Technology | Programmers

Information and Communications Technology | Software Engineering

Information and Communications Technology | Systems Architecture

Job location:

Sydney Region / Sydney City

Job reference number:req45229

Work type:Full-Time

Total remuneration package:$149,739 - $173,174 + super

Contact:Jessica Taylor

Contact email:jessica.taylor@customerservice.nsw.gov.au

Duration: Ongoing

Associate Director Engineer Architect – Telco Engineering Architecture  

Grade: 11/12  
Salary range: $149,739 - $173,174 + super 
Duration: Ongoing 
Location: Hybrid working arrangements in place – in office requirement to attend Sydney McKell offices on Tuesdays and Thursdays, which is subject to change based on applicable DCS workplace policies. 
About the team

This role sits within the NSW Telco Authority Digital, Technology and Innovation Division in the Engineering team

An exciting ongoing opportunity has arisen for an Associate Director Engineering Architecture to join the NSW Telco Authority, a rapidly growing agency within the Department of Customer Service.

The successful candidate will be a strategic individual and play a key role in shaping the future of mission-critical public safety networks and ensuring their reliable operation.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

The role sits within the Engineering team in the Digital, Technology and Innovation business unit of NSW Telco Authority.

Opportunities this unique don't come around often. Don't let this one pass you by!

Your responsibilities will include

• Driving efficiency and cost-effective technical planning for the Public Safety Network by shaping, developing, and implementing the Telco Authority's technology strategy and architecture, ensuring alignment to optimise current operations and position for future customer and government outcomes
• Leading and directing the engineering team in the design and architecture, ensuring the effective and efficient delivery of significant strategic programs and projects involving multiple stakeholders
• Providing advice, analysis and recommendations to internal and external stakeholders on engineering aspects
• Identifying engineering and project risks and provide suitable strategies for mitigation

For more information on the role and its accountabilities, click here to view the role description.

To be successful in this role you will demonstrate

• Essential Security Clearance: Hold or be able to obtain a minimum of Baseline Security clearance within six months, enabling work with sensitive government and critical communications information.
• Leadership: Proven ability to lead, develop, and motivate engineering and technical teams
• Telco Experience: Experience in telecommunications network architecture, systems integration, and interoperability, with preferrable hands-on experience in P25, public safety, and mission-critical communications systems, including system design from concept through detailed development to final acceptance
• Customer Service: Excellent skills engaging with senior stakeholders, government agencies, and customers
• Procurement Experience: Good commercial acumen and leveraging procurement knowledge to optimise cost-effective solutions and strategic outcomes
• Communication Skills: Strong written and verbal communication tailored for technical and non-technical audiences.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

For enquiries regarding this position, please contact khalid.salim@customerservice.nsw.gov.au. For enquiries relating to recruitment please contact Jessica Taylor via jessica.taylor@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am, Friday 17th October

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process