Assistant Manager, Fleet Operations

Title: Assistant Manager, Fleet Operations

Location: Fountain Valley CA United States

Job Description:

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Location NHQPurpose Support National Sales wholesale and retail goals. Represent Hyundai and Genesis to major daily rental fleet accounts. Prioritize customer service. Monitor daily operations to ensure alignment with department best practices. Support and make recommendations for continuous improvement in systems, processes, and operations.

Major Responsibilities

Customer and Affiliate Interface:

Develop and maintain relationships with fleet customers. Prompt resolution of customer inquiries or concerns. Act as a daily liaison between rental accounts and HMA/GMA affiliates Glovis, Mobis and AutoEver, as well as HMA/GMA internal departments such as Finance and Warranty. Collaborate with those groups to advocate for and advance customer problem resolution. Act as liaison between rental accounts and HMA/GMA processing dealers.

Operations:

Foster a customer-first culture and tailor daily operations to achieve. Create departmental pricing databases, driven by contractual terms. Prepare and coordinate approval documentation and retain audit logs. Create new fleet dealer sub-codes, secure fleet dealer acknowledgements, dealer floor line letters, W-9s and PayMode enrollment. Administer and oversee daily operations requirements of remarketing functions, including securing and posting vehicle condition reports, auditing and correcting sales summaries and wire transmissions in conjunction with HMA/GMA Finance and Auction partners, and resolving vehicle inventory and system issues with HMA/GMA Remarketing Managers and HMA/GMA Regional Distribution.

Major Responsibilities (continued)

Audit and process rental account interest expense claims. Secure all required information and set up new customer accounts in SAP and HMA/GMA Finance. Facilitate recovery of missing or mis-shipped vehicles. Resolve associated vehicle title or payment issues. Verify all shipped vehicles are populated with a confirmed delivery date. Work with Glovis confirm vehicle delivery and systems updates. Assist with identifying SAP process gaps or enhancements and defining business requirements. Primary responsibility for identifying user test scripts and conducting user acceptance testing. Assist with vehicle allocations and Glovis vehicle assignment communications. Assist with daily MSO and invoice processing.

Reporting:

Compile, update and distribute regular and ad-hoc reports and presentations. Create and retain pricing database audit logs. Create and maintain fleet SAP user manual.

Authority

May supervise direct reports and conduct performance evaluations. Submit ITSM / systems change requests. This role requires the performance of work directly related to management and/or general business operations. The exercise of discretion and independent judgment with respect to matters of significance is required.

Education ~ Must be a high school graduate~ Bachelor's degree preferred

Related Experience Five or more years of automotive experience, with two years specific to Fleet and/or Distribution required One or more years of experience managing a direct report One or more years of experience with SAP required One or more years of experience working with customers, and internal cross-functional teams across various levels of leadership

Skills/Knowledge Excellent critical thinking, analytic and problem-solving skills. Excellent written and oral communication skills. Excellent time management and organizational skills. Exercise independent judgement in a demanding environment with competing priorities. Strong Excel, PowerPoint, Word, Outlook. Knowledge of SAP.

Certification N/A.

Physical Requirements Normal office duties

Work Model #LI-Hybrid (60% Onsite/40% Remote)

Affiliate #Hyundai

Compensation $69,300.00 - $99,000.00 Annual

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance) Holiday Pay - the company shuts down with pay between Christmas and New Years. Vacation and sick time off Healthcare insurance (medical, dental, and vision) 401(K) company match Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution Basic life insurance, short- and long-term disability Mental health, wellbeing, and employee assistance program Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.