Applications Systems Manager

Title: Applications Systems Manager

Salary

$88,187.00 - $154,327.00 Annually

Location 

Wake County, NC

Job Type

Permanent Full-Time

Remote Employment

Flexible/Hybrid

Job Number

25-05926 ITD 60037874

Department

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH

Job Class Title

Applications Systems Manager I

Position Number

60037874

Salary Grade

DT11

Job Description:

This Role Is Eligible To Be Hybrid And Has Onsite Reporting Located Within Raleigh, NC

This Position Is Funded In Part Through Federal Funds.

The Applications System Manager I supports the North Carolina Department of Health and Human Services (DHHS) Information Technology Division (ITD) by managing technical teams that develop and maintain IT applications aligned with state health and human services priorities. This position operates within the APMO/Medicaid - Purple Portfolio and is responsible for leading personnel and projects that impact over 130,000 Medicaid providers and more than 3 million beneficiaries across the state.

The role involves coordination with business and technical stakeholders, including DHHS leadership, other state and federal agencies, and contractors. This work directly contributes to the success of critical IT implementations, including components of the Modular Medicaid Enterprise System (MES), and supports data and analytics efforts across multiple health divisions.

Key Duties Include:

• Lead, mentor, and manage a team of professional IT staff.

• Develop performance plans, conduct evaluations, and manage employee relations.

• Provide day-to-day work direction and allocate resources to meet programmatic goals.

• Oversee the planning, design, development, testing, and implementation of software applications.

• Collaborate with stakeholders across divisions and agencies for requirements gathering and strategic planning.

• Manage vendor relationships including contracts, negotiations, and performance monitoring.

• Coordinate with project and service management teams to ensure timely delivery of application solutions.

• Monitor compliance with audit standards and participate in policy and standard development.

• Recruit and supervise contractor resources as needed.

• Oversee budget planning and allocation for assigned unit functions.

About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

About the NC DHHS Information Technology Division:
In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, Vendor and Finance, Data and Analytics, and Cyber and Privacy. Team ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Knowledge, Skills and Abilities / Competencies

Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed 'eligible' for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Experience managing cloud-based systems, technology, or projects.

• Proven experience working with enterprise system architecture or technical design frameworks.

• Applied experience supervising/leading technical staff/ operations.

Management Preferences:

• Project Management Professional (PMP), Certified Scrum Master (CSM), or SAFe certifications.

• Cloud platform certifications (e.g., AWS, Azure, Google Cloud).

• Experience with Medicaid and Managed Care systems.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
Bachelor's degree in Computer Science or an IT related field or other related technical degree from an appropriately accredited institution and five years progressive experience including at least two years of experience in programming and applications analysis or related work
OR
Associate degree in Computer Science or an IT related field or other related technical degree from an appropriately accredited institution and six years progressive experience including at least two years of experience in programming and applications analysis or related work
OR 
An equivalent combination of education and experience

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. 

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.