Agency Support Team Business Project Manager

Agency Support Team Business Project Manager - One Washington

Salary $89,263.00 - $116,775.00 Annually

Location Multiple Locations Statewide, WA

Job Type Full Time - Non-Permanent

Job Number 2025-05451

Department Dept. of Commerce

Division Innovation and Technology

Job Description:

Agency Support Team Business Project Manager - One Washington

At the Department of Commerce, we're reimagining what's possible in government. We're builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we're turning big ideas into real-world solutions that uplift people and places.

Our agency's strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.

This job is a commitment to reshape systems so they work better for everyone. If you're ready to challenge the status quo and build meaningful connections, we want to meet you.

Let's build what's next, together.

The Agency Support Team (AST) Business Project Manager for the One Washington (OneWA) Program will serve as the AST Lead and resides within the Innovation & Technology Division (ITD) but serves a unique cross-divisional role. This position operates at the intersection of technology, business operations, and enterprise change, collaborating closely?with:

• Office of Financial Management (OFM): One Washington Program
• Commerce Financial Services Division (FSD)
• Human Resources and Management Divisions
• Program and Operations Units across the agency
• Commerce Information Technology (IT) Project Management Office (PMO) and technical teams

The AST Lead serves as the primary liaison between OneWA and Commerce, with responsibility for coordinating agency-wide readiness activities across people, processes, and systems. The position facilitates two-way communication between internal business owners and IT teams, ensuring alignment on system requirements, configuration, and integration activities.

Within the ITD, the AST Lead works closely with the IT project manager and a contracted project director to plan, monitor, and execute system readiness tasks. This includes identifying and tracking technical dependencies, managing risks, and ensuring system remediation work aligns with OneWA milestones.

By bridging strategic priorities, policy impacts, and technical execution, the AST Lead ensures that both business and technology resources across the agency are aligned and prepared for successful ERP implementation and long-term adoption.

The Agency Support Team Business Project Manager is a strategic leadership position responsible for driving enterprise-wide change management and business readiness efforts in support of the Department of Commerce's transition to the statewide One Washington (OneWA) Enterprise Resource Planning (ERP) system. ?As the primary liaison between Commerce and the Office of Financial Management's (OFM) OneWA program, this position ensures alignment between statewide ERP goals and Commerce's internal operations, policies,?and business functions.

This role manages agency-wide organizational change management to ensure business areas, across finance, procurement, human resources, and budget, are fully prepared for new systems, processes, and roles. It manages the business-side impacts of ERP implementation and ensures that the people, processes, and culture within Commerce are ready to adopt the coming transformation. The position works closely with Commerce's IT Project Manager and contracted Project Director to align technical and business implementation efforts, while providing strategic oversight of communications, engagement, training, business process redesign, and risk mitigation.

THIS IS A NON-PERMANENT POSITION.

Duties

Lead Commerce's liaison and communication efforts with the OneWA program. Ensure strong, consistent two-way communication between Commerce and OFM/OneWA to support agency alignment and readiness.

Tasks include:

• Attend and represent Commerce in weekly AST network meetings, briefings, and project updates
• hosted by OneWA where they proactively collaborate to meet the project's objectives, facilitate the
• seamless exchange of information, and maintain transparency and vigilance over emerging risks.
• Translate statewide ERP program updates into actionable information and present those findings to
• agency stakeholders (e.g., executive leadership, HR, Finance, IT).
• Develop, maintain, and distribute internal communication tools such as briefing memos, status
• dashboards, milestone calendars, and FAQs.
• Oversee cross-functional coordination and serve as the primary liaison between the agency and the
• enterprise initiative to ensure alignment, collaboration, and risk mitigation.
• Lead the planning and execution of internal communication strategies, including briefings, change
• management discussions, and Q&A sessions, to ensure agency-wide readiness and alignment for ERP
• transitions under the OneWA project.

Lead agency-wide change management and business readiness efforts. Ensure Commerce's people, processes, and systems are operationally prepared for ERP implementation and transition to Workday.

Tasks include:

• Direct agency readiness assessments by setting scope, approving assessment criteria, and guiding
• business units and functional teams in identifying critical gaps for OneWA implementation.
• Oversee the development and maintenance of readiness tracking tools across all functional domains,
• making data-informed decisions to adjust priorities and escalate risks to executive leadership as
• needed.
• Lead strategic evaluation of system and data integration impacts in coordination with IT leadership,
• making decisions on business process changes and ensuring alignment with enterprise architecture and
• project timelines.
• Authorize and delegate internal readiness tasks across divisions, ensuring accountability for
• deliverables such as role mapping, configuration validation, and data accuracy, and making adjustments
• as project conditions evolve.
• Make strategic decisions on business-side planning for Go-Live and Post-Go-Live support, including
• resource allocation, cross-division coordination, and contingency planning to ensure sustained
• operational readiness.

Business Project Management - Manage tracking, monitoring, and timely execution of agency deliverables. Ensure accountability and progress tracking across all business-side tasks, deadlines, and dependencies.

Tasks include:

• Monitor and enforce compliance with project timelines and deliverable schedules.
• Maintain a RAID (Risks, Assumptions, Issues, Dependencies) log specific to Commerce's OneWA implementation.
• Create and update project timelines (e.g., Gantt charts) to track agency progress and upcoming deadlines.
• Facilitate weekly internal implementation meetings to address blockers and review status with key stakeholders.
• Submit required deliverables (e.g., readiness assessments, decision templates) to OneWA in a timely and complete manner.
• Provide status reporting to Commerce leadership and OneWA governance bodies.

Facilitate strategic decision-making and executive engagement. Ensure agency leadership has the information and support needed to make timely, informed decisions that enable ERP success.

Tasks include:

• Prepare briefing materials, recommendations, and risk assessments for executive decision-making.
• Facilitate cross-divisional discussions to resolve policy/process impacts (e.g., approval routing, position control, leave tracking).
• Identify and escalate critical issues or dependencies through OneWA governance structures or formal change control.
• Represent Commerce in governance or escalation forums as needed to advocate for agency needs.

Support quality assurance, stakeholder collaboration, and continuous improvement. Ensure that deliverables and participation from Commerce meet enterprise standards while promoting ongoing improvement.

Tasks include:

• Review business-side deliverables (e.g., process documentation, testing results) for accuracy and completeness.
• Cultivate collaborative relationships with internal stakeholders (e.g., SMEs, supervisors, IT, business leads) to support change adoption.
• Collect and analyze feedback from SMEs, testers, and end users to identify improvement opportunities.
• Coordinate with other agencies and OneWA AST leads to share lessons learned, templates, and best practices.
• Support UAT, data validation, and change impact analysis to ensure alignment with agency operations.

Support agency staff and business units through training and post-Go-Live transition. Prepare staff for Workday adoption and ensure business continuity during and after Go-Live.

Tasks include:

• Identify and support Change Champions within business units to encourage early adoption and peer advocacy.
• Coordinate staff participation in testing, training, and readiness workshops across divisions.
• Partner with training teams to track course completion and identify knowledge gaps.
• Maintain an internal FAQ or readiness resource hub for staff support.
• Coordinate post-Go-Live issue triage and support, ensuring problems are routed and resolved efficiently.

Performs other duties as required.

Tasks include:

• Work as needed to resolve issues and support successful project delivery.Required Education and Experience (choose one of the following options):

Minimum Qualifications:

A total of nine (9) years of combined professional experience and/or qualifying education as outlined below:

Experience Requirements:

Professional experience in project management, including oversight of complex, multi-phase projects involving cross-functional teams, diverse stakeholders, or external vendors.

Complex projects may include characteristics such as:

• Multiple implementation phases or rollouts
• Cross-agency coordination or competing stakeholder interests
• Interdependencies across systems or business functions
• Ambiguous, evolving, or unclear requirements
• High levels of risk, uncertainty, or significant organizational impact

Of the nine (9) total years, at least five (5) must include the following:

• Three (3) years leading or managing professional staff in a project or matrixed environment. This includes roles where individuals are not direct reports but are guided, coordinated, or held accountable through project plans, deliverables, and performance expectations.
• Two (2) years performing key project leadership functions, such as:
  •  Developing, drafting, and implementing executive-level or administrative policies
  •  Creating and managing business process documentation or standard operating procedures
  •  Leading stakeholder engagement or organizational change management efforts
  •  Defining business requirements and aligning them with technical solutions
  •  Preparing executive-level presentations or reports for decision-making

Education:

Education involving a major study in business management, public administration, management information systems, finance, accounting, economics, information technology, organizational development, human resources, supply chain management, or a closely related field.

• Qualifying post-secondary education (beyond high school or equivalent) may be substituted year-for-year for required experience.

Examples of Qualifying Combinations:

• 9 years of experience
• 8 years of experience + 1 year of education
• 7 years of experience + 2 years of education
• 6 years of experience + 3 years of education
• 5 years of experience + 4 years of education
• 4 years of experience + 5 years of education
• 3 years of experience + 6 years of education
• 2 years of experience + 7 years of education

Additional Required Experience and Competencies:

• Demonstrated leadership or supervisory experience in a large, multi-stakeholder environment.
• Proven ability to coordinate complex activities across people, processes, and systems, especially in the context of enterprise change or system implementation.
• Strong stakeholder engagement and relationship management skills, including the ability to influence executives, business leaders, peers, and external partners.
• Skilled in proactive risk identification, escalation, and transparent decision-making under pressure.
• Effective verbal and written communicator with experience facilitating cross-functional meetings and delivering presentations to diverse audiences.
• Proficient in planning, coordination, and issue tracking under tight deadlines.
• Demonstrated proficiency with Microsoft Teams, Microsoft Office, particularly Excel, PowerPoint, and project management tools (e.g., Microsoft Project, Smartsheet, Monday.com, or similar).
• Demonstrated knowledge of project management methodologies, both theoretical and practical.

Preferred/Desired Education, Experience, and Competencies:

Experience applying organizational change management (OCM) principles or tools in large-scale initiatives.

Background in public sector business functions, such as:

• Finance or accounting
• Human resources or payroll
• Procurement or contract management
• Budget development or administration

Experience supporting or managing the implementation of a cloud-based ERP system (e.g., Workday, Oracle, SAP), preferably within a government or public sector environment.

Formal certifications or training in:

• Project Management (e.g., PMP, Agile, PRINCE2)
• Change Management (e.g., Prosci, ACMP, Kotter)

Experience managing projects related to large-scale organizational change, including:

• Agency reorganizations
• System replacements or integrations
• Strategic transformations (e.g., mergers, enterprise re-design)

Demonstrated experience in:

• Risk management and issue escalation
• Strategic planning and organizational development
• Large group facilitation and cross-functional collaboration

For questions about this recruitment, please contact our recruitment team via email - please reference the job number in your message.This position may be located anywhere within Washington State though occasional travel to  Commerce's Olympia office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.

This recruitment may be used to fill future vacancies over the next 60 days.

Technical support is provided by NEOGOV (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system.

Our Commitment to Equal Opportunity 

The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing.

Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.