Academic Records Coordinator

Academic Records Coordinator

Iowa City, Iowa, United States

The University of Iowa Office of the Registrar is seeking to hire a 100% full-time Academic Services Coordinator.

 If you’re energized by problem‑solving, teamwork, and making a meaningful impact on student success, this may be the perfect role for you! Join a team that keeps the university running with accuracy, integrity, and exceptional service! The Office of the Registrar is seeking a detail‑driven, customer‑focused Academic Services Coordinator to support our Academic Records, Transcripts, and Verifications area.

 Join the Office of the Registrar and have an opportunity to:

·Authenticate and verify the accuracy of academic records.

·Apply enrollment changes in academic records using MAUI and National Student Clearinghouse.

·Maintain, interpret, and assist students, faculty, staff and public with student records problems or questions.

·Assist with determining residency (resident vs. non-resident) for tuition classification by applying rules according to State of Iowa code.                                                                 

·May manage and provide administrative support of Registrar's/UI Service Center staff and Registrar Services Specialist in the areas of transcripts and verifications by providing direction, assignments, feedback, coaching and counseling to assure staff is compliant with UI policies and procedures.

Required Qualifications:

·Bachelor’s degree, or equivalent education and experience is required. (Equivalent experience: four additional years of related experience if no higher education degree.)

·Minimum of one year of related work experience.

·Demonstrated experience in training, leadership, and/or leading a team
 Competencies Required:

·Demonstrates a WORKING proficiency level in:

o    The ability to establish, build, and maintain productive relationships and partnerships within and external to own unit and agencies.

o    Ability to work in a team-based environment that supports a variety of individuals and groups in a constructive and respectful manner.

·Demonstrates a EXTENSIVE proficiency level in:

o    The ability to create, maintain, retrieve, and archive electronic and procedural documents. Follows security and version management guidelines and practices as well as standard processes and procedures to ensure/maintain data accuracy, integrity, and confidentiality.

o    Understanding of the necessity and ability to process information with high levels of accuracy and attention to detail.

o    Use of communication concepts, tools, and techniques to effectively transmit, receive, and accurately interpret information to various groups.

o    Using online records management systems, preferably MAUI (internal UI) system or other student records system or product (I.e., Banner, Peoplesoft).

o    The ability to learn and apply broad institutional rules, policies and laws, such as understanding FERPA and other university and federal regulatory procedures.

o    MS Office Suite applications such as but not limited to Word, Excel and One Note.

Special Qualifications Required

·No regular travel is required for this position; however, optional professional development opportunities are available through the Office of the Registrar, which may occasionally involve travel. 

·No evening or weekend work is required, except for participation in Commencement activities.

Desirable Qualifications:

·Understanding of the University’s and Registrar’s Office mission, vision, and key factors.

·Demonstrates basic familiarity with cash handling, financial processes, and procedures.

·Experience working in higher education, preferably in a Registrar’s office or role.

·Direct experience and familiarity with FERPA and university regulations preferred.
To Apply:

To be eligible for consideration, applicants must complete BOTH of the following documents and mark them as a “relevant file” to the submission:

·a current resume

·a cover letter

Work Modality: This position is eligible for hybrid or remote work within Iowa with some on-campus requirements, offering schedule flexibility based on position requirements. Modality will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Compensation: Anticipated Hiring Salary $49,000-$54,000 with Competitive Benefits

Additional Information

• Classification Title: Registrar Services Crd
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa