Workplace Experience Manager

Title: Workplace Experience Manager

Location: Boston, MA

Type: Permanent

Workplace: hybrid

Category: People Operations

Job Description:

Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We’re doing this by simplifying the insurance-buying process for all small businesses, blending together a combination of technology, data, and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers, customize their coverage, and purchase and access their policies - all online.

 

Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers - one that empowers their entrepreneurial spirits.

 

 More importantly, we’re doing it all while taking care of our people. We’ve consistently been named a best place to work, including most recently ranking in Built In’s 2025 Best Companies to Work for in the US (Top 100), and Best Places to Work in Boston.

 

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

 

We are seeking a Workplace Experience Manager to oversee all day-to-day operations of our Boston Hub. This role is crucial for ensuring our office is a dynamic and welcoming environment for employees and visitors. As a culture carrier for a high growth business, you'll embody our values and make sure the physical space, as well as the events and initiatives you create, foster a strong sense of community and connection among our employees.

What you'll do:

• • Office Operations: Manage all daily office functions, including maintenance, repairs, and vendor relationships. Act as the primary point of contact for employees, building management and security. In addition, order catering for events and assist guest check-in, employee onboarding, travel booking and meeting support, etc. as needed. 
  • Employee Experience: In partnership with the Internal Communications Team and People Team, plan and execute engaging events and amenities that create a vibrant and collaborative atmosphere. 
  • Financial Management: Oversee the office operations budget, process relevant expenses, and identify cost-saving opportunities.
  • Safety & Compliance: Partner with building management to ensure proper safety and emergency procedures are in place.
  • Continuous Improvement: Maintain impactful relationships with internal employees and external partners to identify and implement improvements based on feedback

Requirements:

• • 5+ years of experience in office or facilities management.
  • Ability to be in the Boston hub at least 4 days per week during normal business hours Exceptional communication, project management, and organizational skills with a keen eye for detail.
  • Proven experience in managing budgets and external vendors.
  • Ability to multitask and manage competing priorities effectively.
  • Experience collaborating with global teams preferred
  • A "culture carrier" who embodies Simply Business values and actively contributes to a positive and inclusive workplace.

Here are some of the great benefits and perks that come from being a Simply Business employee:

 

-Group plan for medical, dental, vision, and prescription drug coverage

-Short term disability, long term disability, and life insurance coverage

-Participation in the Company’s bonus program-Participation in 401(k) plan with a 5% employer match

-Commuter benefits to help cut down on parking and public transit costs

-25 days of vacation time plus 10 sick days and 10 company holidays

-A genuine investment in your learning and development-Regular team outings and volunteer opportunities 

-An awesome office space

-A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.

 

Simply Business is an equal opportunity employer. We’re committed to welcoming and helping employees grow within an inclusive & diverse culture. And that commitment starts with our interview process. 

 

Once you apply, your info will be reviewed by a team with a mix of levels and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you’ll have the opportunity to meet a variety of people throughout the process. Get excited!

 

Most of our first round interviews will take place over Zoom. In subsequent interviews, there may be an opportunity/expectation to meet team members in person. 

 

If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom first regardless – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application. 

 

Please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above. Want more info on working at Simply Business? Check out our careers page: simplybusiness.com/careers/