Vice President, Creative Operations

Title: VP, Creative Operations

Location: Miami, Florida, United States

Marketing

20577

Job Description:

Who We Are

Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is looking for a VP of Creative Operations to build, lead, and scale an in-house creative studio that operates with the rigor, speed, and quality of a world-class creative agency. This role sits at the intersection of creativity, operations, and production—ensuring that bold, disruptive creative ideas are delivered on time, on budget, and at the highest standard of craft.

You’ll own the systems, people, and processes that power Frida’s creative output across packaging, in-store merchandising, and brand-building campaigns—while also evolving the studio beyond day-to-day execution into a best-in-class creative engine.  This is a senior leadership role and a true thought-partner position to Frida’s creative leaders.

Responsibilities to include:

Lead & Run the In-House Creative Studio

• Build and operate an internal creative studio that functions like a modern creative agency
• Oversee day-to-day creative operations, including project management, resourcing, timelines, and delivery
• Ensure seamless execution across packaging, retail merchandising, and integrated brand campaigns
• Balance speed and agility with quality, consistency, and creative excellence

Build Scalable Creative Operations

• Design and implement workflows, tools, and processes that enable creative teams to consistently deliver against time, cost, and quality metrics
• Establish clear ways of working between Creative, Brand, Sales, RD+E  and external partners
• Develop forecasting, capacity planning, and prioritization models to support business growth
• Continuously identify opportunities to improve efficiency without sacrificing creative ambition

Own Production & External Talent

• Lead all creative production efforts, including print, digital, retail, and campaign execution
• Build, hire, and manage a trusted network of freelancers, vendors, and production partners
• Own production budgets, negotiate rates, and ensure cost-effective execution
• Maintain high production standards while scaling output across multiple brands and channels

Be a Thought Partner to Creative Leadership

• Act as a strategic partner to Creative Directors and Brand leads—helping ideas move from concept to reality
• Bring an operational lens to creative development, identifying risks, opportunities, and smarter ways to execute
• Champion creative quality while advocating for clarity, feasibility, and accountability

Lead, Hire & Develop the Team

• Hire, manage, and mentor a high-performing Creative Operations and Project Management team
• Set clear expectations, performance standards, and development paths for direct reports
• Foster a collaborative, solutions-oriented culture that supports creative teams
• Own department budgets and financial planning

What You Will Need

• 12+ years of experience in creative operations, production, or agency leadership
• Proven experience building or scaling an in-house creative team or agency-style operation
• Deep understanding of creative workflows across packaging, retail, and brand campaigns
• Strong production background with hands-on experience managing vendors and freelancers
• Demonstrated success owning budgets and delivering work against cost and timing constraints
• Ability to partner credibly with senior creative leaders while driving operational discipline
• Exceptional organizational, communication, and leadership skills
• Comfortable operating in fast-paced, high-growth environments
• Entrepreneurial attitude and bias for quick decision making and action
• Ability to easily flex between strategy, planning and execution

Who You Will Work With

Frida is an organization that values collaboration and community. As the VP, Creative Operations, you will work closely with Creative, Brand Management and Marketing teams.  

Our Ways of Working

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including:
  • Comprehensive medical, vision, and dental plans
  • Employer paid life insurance
  • Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
  • FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.