Veterinary Account Manager

Title: Veterinary Account Manager

Location: Remote

Job Description:

What We Do

Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. 

Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button.  Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.  

Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!

About the Role

As Roo expands its platform to multiple territories, we are looking to add a fantastic Account Manager to help support and grow a selected number of cities this year and beyond. This position will report to the Manager, Vet Account Managers and will be a vital role in supporting our most important Roo users.

What You'll Do

• Provide support for retaining our core vet users on the platform after they have been handed off from the Business Development team
• Assist veterinarians in fulfilling shifts that align with their schedules, preferences and financial goals
• Help to fulfill needed relief shifts through vet network knowledge
• Retain and grow the shift volume of a set group of full time relief vets
• Ensure Top Vet users remain actively engaged & happy with Roo platform
• Manage Veterinarian's general inquiries
• Proactively address any rainy-day scenarios and resolve any user issue or inquiry promptly, working with client support
• Plan and host Dinners with our top-performing Veterinarians

What You'll Bring

• Expert in fostering relationships, growing your book of business, and retaining clients.
• Strong Sales Experience
• Proficient in analyzing data to make informed and effective decisions.
• Ability to utilize our CRM tools (Hubspot and Zendesk) to track user acquisition progress.
• Proactivity - staying ahead of the curve in day-to-day work.
• Strong communication skills (a written prompt will be part of the interview process).
• Organized, yet able to juggle multiple tasks.
• Ability to work with different teams as well as remote team members.
• Ability to understand business needs and identify ways to grow.
• Experience in startup or high-growth environments preferred
• Knowledge of working with DVMs and veterinary hospitals a plus
• Occasional travel required for conferences and Vet dinners
• Positive, can-do attitude!

Exact compensation may vary based on skills, experience, and location.

California pay range

$72,000—$95,000 USD

New York pay range

$72,000—$95,000 USD

Washington pay range

$68,000—$88,000 USD

Colorado pay range

$65,000—$84,000 USD

Texas pay range

$65,000—$84,000 USD

North Carolina pay range

$60,000—$78,000 USD

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! 

What to expect from working at Roo!

For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates.  We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!