TSS Technical Editor Associate

Title: TSS Technical Editor Associate - NESD

Locations:

USA LA Bossier City

USA LA New Orleans

time type

Full time

job requisition id

RQ202511

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Technical Documentation

Job Qualifications:

Skills:

Communication, Customer Service, English Grammar, Techical Writing/Editing, Writing Articles

Certifications:

None

Experience:

0 + years of related experience

US Citizenship Required:

Yes

Job Description:

General Dynamics Information Technology desires to hire a Technical Writer to support the Navy Enterprise Service Desk (NESD) Program in Louisiana. As a Technical Writer you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing skills by providing briefings, creating call flows, and utilizing process improvement techniques.

Seize your opportunity to make a personal impact as a Technical Editor Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Technical Editor Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Editor Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals. This position is contingent upon contract award.

• ?HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:

  • Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipated
  • Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
  • Create job aids and SOPs for incident and problem resolution
  • Identify reoccurring incidents and requests for prioritization of job aid/SOP creation
  • Perform operational duties in support of regulatory, security, and industry practices' compliance documentation
  • Coordinates the verification, approval, and processing of document revisions for call center knowledge base
  • Track document activity to ensure timeliness and process efficiency
  • Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders

   

  WHAT YOU'LL NEED TO SUCCEED:

  • BA/BS or equivalent years of experience
  • 0+ years of relevant experience
  • Intermediate skills in the Microsoft Office Suite
  • Interim Secret Clearance is required to onboard. Must be willing and able to obtain and maintain a Secret Clearance
  • Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs
  • Bachelor's degree in English or Technical Writing. One or more years of relevant experience with Navy Applications
  • Onsite in Bossier City, LA or New Orleans, LA. Louisiana residency is required and living within an approximately 60 miles radius to a facility
    • Full-flex work week to own your priorities at work and at home
    • 401K with company match
    • Comprehensive health and wellness packages
    • Internal mobility team dedicated to helping you own your career
    • Professional growth opportunities including paid education and certifications
    • Cutting-edge technology you can learn from
    • Rest and recharge with paid vacation and holidays

  GDIT IS YOUR PLACE:

The likely hourly rate for this position is between $20.77 - $28.11. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

USA LA New Orleans

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans