Tourism System Support Specialist

Title: Tourism System Support Specialist

Location: Helena, Montana United States

Hybrid

Salary: $ 27.00 - 29.00  Hourly

Job Description:

About the Department

The Department of Commerce aims to make sure Montana is the best place to work, live and play. We work alongside private industry and local organizations to create jobs, grow businesses, develop affordable housing and improve community infrastructure.

About this Position

The Commerce Director's Office provides centralized finance, budget, legal, IT and HR services and resources for the Department Divisions and attached boards.

This position is responsible for managing Commerce's database of tourism-related sites, services and events and evaluating overall effectiveness. In addition, this position manages the regular survey and update of records for businesses, government agencies and other tourism related entities. The work involves:

• Project Management - assessing agency needs, developing proposals, and working with contractors to ensure effective and efficient implementation.
• System Design - work collaboratively with contracted DBAs in the development and field testing of screens and forms.
• Survey Process - support the collection of survey information and supervise data entry into the Tourism database.
• Customer Service - respond to questions and/or concerns related to database entries.
• Strategy Planning - collaborate with Commerce IT to assess database system capabilities and limitations and provide feedback regarding upgrades and strategies to ensure ongoing system effectiveness.

What are we looking for?

Education and Experience:

• A bachelor's degree in Marketing, Website Design/Maintenance, Information Systems Management, or another related field
• At least one year of related work experience, including customer service, data collection, and/or administrative support
• Alternate combinations of education and experience will be considered on a case-by-case basis.

Competencies:

Knowledge of:

• Principles and practices of computer system, data maintenance, and reporting
• Website development, including content management systems, digital asset management systems, website analytics software, basic HTML 5 & CSS 3, website design, graphic design
• Customer service standards
• Principles and practices of marketing, public relations, basic English formatting and editing, administrative office support, and records management
• General knowledge of the State of Montana, including its geography, history, and attractions

Ability to:

• Communicate effectively verbally and in writing
• Work with a large volume of data on a computer systemmar
• Build and maintain effective working relationships with department staff, customers, and the general public
• Work independently

How to apply

Apply online by submitting your resume and cover letter. (Please Note: You do not need to complete the "work experience" or the "education & certifications" portion of the application process in our recruiting system. You only need to upload the requested documentation.)

Benefits

• Look here to see the additional benefits! They include:

o Work/life Balance

o Health Coverage

o Retirement plans

o Paid Vacation and Sick Leave and Holidays

o And more…

• Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!

Other important information to be aware of

• This position requires the successful completion of a criminal background check.
• Only online applications are accepted. By applying online, you can receive updates and monitor the status of your application.
• If you fail to upload the requested application documents and/or preference documents, we will notify you via email. Failure to upload these documents after notification will result in your application being removed from consideration.
• This position allows for a hybrid work schedule from a remote location within the State of Montana. Weekly travel to Helena offices will be required. Specific conditions will be outlined as part of the job offer and must adhere to state policy. New Employees may be required to complete training in person before hybrid work schedules begin.