Telephone Interviewer

Title: Telephone Interviewer (Hybrid)

Location: Sherburne, Edmeston, New York, United States

Department: Customer Service

Job Category: Customer Service

Requisition Number: TELEP002183

Full-Time

Sherburne, NY 13460, USA

Edmeston, NY 13335, USA

Job Description:

Description

Hybrid Role: Two days/week in office.

Training: Temporary training schedule Mon-Fri 8:30-5:00 for approximately 1 month. Permanent schedule begins upon completion of training program.

Market range: 2 / 40 hours per week

Salary: $36,300 - $52,500

Available schedules:

1. Monday - Friday: 9:30 am - 6:00 pm 
2. Monday - Friday: 10:30 am - 7:00 pm

Benefits & Perks:

• Shift differential-10% on top of all your hours worked once you are working your required shift.
• Medical, Dental, Vision Insurance
• Mileage Reimbursement
• Paid Time Off
• Employee Education Programs with incentives
• Wellness Program with incentives
• 401K Defined Contribution Plan w/up to 8% match
• 12 Paid holidays year 
• Make-up time
• Fitness Center (Edmeston & Sherburne locations)
• Cafe (Edmeston location)
• Potential bonus based on company performance
• NYCM Insurance discount
• Yearly evaluations

The Telephone Interviewer is often the first point of contact a customer has with NYCM. This position will verify current application and policy information through conversation while creating positive connections with our customers. Upon completion of the policy verification, it is the responsibility of the Interviewer to provide complete, accurate information to the Underwriting department regarding personal, individual and/or household member background information, in relation to automobile, homeowner, or umbrella insurance products.

Duties & Responsibilities:

• Respond, interact, connect, and communicate as a skilled call center professional with prompt, accurate information with the objective of making a positive, lasting impression.
• Perform verification of policy information via telephone, speaking directly to insureds.
• Gather and develop information regarding driving history and other pertinent risk factors used to determine an applicant's suitability for insurance products offered by NYCM.
• Clear and accurate documentation of all transactions and interactions on appropriate technical system.
• Complete written and verbal communications with internal and external customers.
• Complete incoming and outgoing telephonic interactions with customers (policy holders, agents etc.).
• Maintain working knowledge of basic insurance and specific NYCM personal automobile, assigned risk, De-Pop, and umbrella policies.
• Cross training within the duties of a customer service representative level one – primarily, but not limited to, the understanding of NYCM accounts process and options.
• Assist with training of interviewer position.
• Assist with special projects.
• Maintain working knowledge of underwriting processes and procedures as they pertain to the interviewer needs.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent
• Experience in a service field

Qualifications & Skills

• High service orientation with positive outlook
• Intermediate personal computer skills, including electronic mail, routine database activity, word processing.
• Knowledge and understanding of call center software.
• Excellent communication and listening skills.
• Ability to multi-task.
• Adaptability.