Tele Caller - Oriya

Title: Tele Caller - Oriya

Location: OD IN

Type: Contract

Workplace: Fully remote

Job Description:

What is Lokal -

Lokal - India's largest hyperlocal platform in Indian languages is focussed on building a world-class product for non-English speakers in India by providing them local information, classifieds and evolving with more meaningful use cases every day. We are operational in Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Karnataka, Maharashtra and Gujarat with 45M+ downloads as on today.

Our Vision - One platform for all of regional India's needs.

Our story - Lokal(Behtar Technology Private Limited), headquartered in Bengaluru was founded by IIT Alumni, Jani Pasha and Vipul Chaudhary in the year 2018 to build Web 2.0 for tier 2 & tier 3 cities in India. We recently raised our Series A from a global Marquee VC. Lokal also has YCombinator, 3one4 capital, India Quotient, RB Investment as investors . We are being heard: Tech Crunch, Forbes, Economic Times

We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam, Hindi, Marathi, Bengali, Oriya and Punjabi. As we expand rapidly, we are seeing significant growth.
Work Location: Work From Home

Job Summary:

We are seeking dynamic, detail-oriented, and customer-focused individuals to take on a hybrid role that combines Telecalling and Trust & Safety. In this role, you will make outbound calls to potential users, onboard them onto the Dostt platform, and ensure the quality and compliance of the app. The ideal candidate should have excellent communication skills in Oriya (read, write, and speak), be comfortable handling rejections, and have a strong sense of judgment for moderating sensitive content.

Requirements

Key Responsibilities:

Telecalling & Host Onboarding:

• Make outbound calls to potential and existing hosts to introduce and explain Dostt's offerings.
• Follow up on leads generated through marketing efforts.
• Train and onboard new hosts onto the platform, adhering to app guidelines.
• Achieve daily/weekly/monthly calling and conversion targets.
• Maintain detailed logs of all host interactions and follow-ups.
• Stay informed about current and upcoming app features, services, and offers.

Trust & Safety:

• Review and audit user-generated audio and video conversations for adherence to platforms guidelines.
• Identify and flag content that violates platform policies, including inappropriate or harmful speech.
• Maintain clear and consistent application of moderation standards across all reviewed content.
• Keep accurate records of moderation activities and contribute to internal reports.
• Engage with users/hosts to provide clarity on platform policies when required.
• Handle sensitive and potentially disturbing content with professionalism and emotional resilience.

Requirements:

• Bachelor's degree.
• Prior experience in telecalling, onboarding, customer support, or content moderation roles.
• Fluency in Oriya (must be able to read, write, and speak).
• Excellent verbal and written communication skills.
• Comfortable using CRM tools, Excel, and basic computer applications.
• Strong attention to detail, patience, and the ability to remain calm under pressure.
• Ability to work independently while also collaborating within a remote team setup.
• Positive attitude with the ability to handle rejections and sensitive content tactfully.