Technology Solutions Specialist I

Title: Technology Solutions Specialist I

Location: NJ-Haddonfield

Location: Haddonfield, NJ

Hours: Full-time, Hybrid (4 days in office / 1 day remote)

Position: Technology Solutions Specialist

Department: Technology

About the Role

As a Technology Solutions Specialist, you'll help organize IT projects, track deliverables, and keep cross-functional teams aligned. This entry-level role combines strong communication and organizational skills with familiarity in technical systems such as McLeod, SQL, and Power BI. The role involves managing fast-paced work across multiple initiatives and acting as the connective thread between teams.

In this position, you will lead automation projects and TMS upgrades, customer portal enhancements, and EDI conversions. The ideal candidate is organized, proactive, and enjoys working at the intersection of technology and collaboration, with a strong enthusiasm for learning. The Technology Solutions Specialist will have the opportunity to make a visible impact within a small yet dynamic IT team.

Key Accountabilities & Responsibilities

ACCOUNTABILITIES:

+ This role ensures that all assigned projects progress and are completed successfully. Key tasks include identifying risks, communicating effectively, and involving leadership when needed to prevent missed deadlines or harm to our reputation. 

+ Serve as the primary liaison between the technology team and other business partners to keep project stakeholders informed of the project's status, including the estimated delivery timeline, potential bottlenecks, and budget details.

+ Ensure projects, technology, and others as assigned, are thoroughly scoped, developed, and implemented to:

+ Deliver successful customer onboarding and other company projects on schedule with complete and accurate data entered in the TMS.

+ Maintain alignment across internal teams, customers, and carriers by keeping all parties informed of progress and addressing issues quickly.

+ Proactively highlight potential obstacles or bottlenecks with recommended solutions or actions.

+ Provide a positive experience by meeting customer needs and collecting feedback for ongoing refinement.

+ Ensure seamless EDI, API, and other tech-enabled connectivity between the company's TMS and customer systems, enabling accurate and reliable data transmission.

+ Effectively manage and deliver other assigned projects as needed, ensuring outcomes are achieved on time and to expectations.

RESPONSIBILITIES:

+ Coordinate and support project, integration, and onboarding activities from initiation to completion, tracking tasks and milestones.

+ Collect, validate, and manage customer requirements and data to ensure correct system setup and integration.

+ Utilize project management tools and methodologies that add transparency, efficiency, and accuracy.

+ Effectively onboard customers and integrate EDI processes: 

+ Keep accurate records and clear process documents, aiming to continuously improve onboarding and EDI efficiency. 

+ Communicate proactively with vendors, customers, carriers, and internal teams to keep projects on track and address issues quickly. 

+ Help with testing and validating EDI connections to ensure smooth and accurate data flow.

+ Network and build productive relationships with Tucker's key technology vendors to ensure they can service Tucker and its customers' needs quickly and effectively.  

+ Learn and develop a working knowledge of primary technology systems, primarily Tucker's TMS, to optimize the usage of incumbent tools and resources and be able to deliver productivity and developmental enhancements.

+ Support the planning, coordination, and execution of additional projects as assigned, applying the same standards of managing project-risk, communication, documentation, and follow-through.

COLLABORATION:

+ Partner with other departments, as assigned, to understand operational bottlenecks or challenges that could be solved with technology solutions.   Collaborate with team members to map workflows, propose enhancements or possible solutions, and then work with vendors or internal resources to ensure delivery of products to meet expectations and outcomes. 

+ Work closely with the Business Development team to ensure customer requirements are clearly understood and onboarding goals are met.

+ Partner with sales and account management teams to align onboarding activities with overall customer growth strategies.

+ Coordinate with operations teams to match onboarding timelines with freight execution needs.

+ Communicate effectively with customer contacts, internal and external, to build trust and maintain strong working relationships.

+ Share feedback and insights from onboarding projects with internal stakeholders to support continuous improvement.

Qualifications and Education Requirements

+ Bachelor's degree in computer science, Technology, Project Management, or a related field; equivalent combination of education and experience considered.

+ Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.

+ Excellent verbal and written communication skills, with the ability to collaborate effectively across departments and with customers.

+ Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to quickly learn new software tools, including Transportation Management Systems (TMS).

+ Detail-oriented with strong problem-solving skills and a commitment to accuracy in data and documentation.

+ Customer-focused mindset with a professional and positive attitude.

Preferred Skills

+ Prior internship, coursework, or exposure to logistics, freight brokerage, or project management is a plus, but not required.

Compensation & Benefits

+ The anticipated base salary range for this role is $45,000 - $60,000 per year. Final compensation offered by Tucker Company Worldwide, Inc. will be determined at the time of offer.

+ Comprehensive benefits package, including health, dental, and vision insurance; 401(k); PTO; paid holidays; company-paid life and disability insurance; EAP; educational assistance; and incentive plan.