Technical Writer

Technical Writer

Temporary

 

Virtual•

Texas, USA

Job Description

 

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The primary purpose of the Technical Writer is to research, write, and publish complete, accurate and easily usable policies and procedures for the entire organization.  In addition, this position will collaborate with Compliance, Legal and HR to ensure all policies and procedures are compliant with any federal, state, and local laws, regulations, and agency/investor guidelines.

Essential Duties and Responsibilities

• Creates, maintains, and archives policy and procedure documents for the entire organization.
• Coordinates and communicates with business/process owners to ensure documentation is reflective of accurate processes and controls
• Coordinates and communicates with Compliance and Legal to ensure all documents are in compliance with federal, state, local and agency/investor rules and regulations.
• Initiates and manages documentation approval process, driving documentation through compliance, senior management and SME (subject matter experts) for approval
• Establishes and implements a formal process for policy and procedure requests, reviews and approvals.
• Maintains project management tracking for management reporting
• Miscellaneous duties as assigned.

Position Requirements

Education

• Bachelor’s degree in English, Communications or related field

Experience

• Minimum of three (3) years of policy or  technical writing experience
• Mortgage servicing/banking experience preferred

Functional/Technical Skills

• Excellent verbal communication skills
• Strong writing and editing skills
• Strong analytical skills with the ability to problem solve effectively
• Excellent interpersonal and communication skills with all levels of management
• Ability to understand and assess business needs and requests
• Strong time management, organization and attention-to-detail
• Ability to multi-task effectively while meeting aggressive deadlines in a fast-paced environment
• Ability to work effectively within tight deadlines and with minimum supervision
• Capable of using diplomacy and negotiation in dealing with business stakeholders
• Ability to adapt to change
• Proven proficiency with Microsoft Office (including but not limited to Word, Excel and Powerpoint), Adobe Acrobat, screen capture software, and content management systems
• Experience with MadCap Flare is a plus

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Job Details

Job Family

Policy Mgmt

Job Function

Policy Mgmt

Pay Type

Salary