Technical Support Engineer - Chillers

Title: Technical Support Engineer - Chillers

Location: Long Island City United States

Job Description:

At Trane TechnologiesTM  and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefits here!

Where is the work:

Virtual:  Alternative possible locations in Grand Rapids MI, Newberry SC, La Crosse WI, Pueblo CO, White Bear Lake MN, Clarksville TN, Lexington KY.

Job Summary:

Job Summary:

As a Chiller Technical Support Engineer, you will provide technical support for the startup, commissioning, operation, and service of Trane Chillers, primarily focused on, but not limited to, TCA mag-bearing and Thermafit modular equipment, but also including the balance of Trane's chiller portfolio, depending on background and experience. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Technical Product Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled commercial chillers. Ideally, specialists in this role have previous field service experience, giving them the knowledge required to remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and determine the best course of action. Additionally, the creation and maintenance of answers to FAQs and troubleshooting guides for common issues. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.

What you will do:

• Provide remote Technical Support and subject matter expertise for the Trane Chiller portfolio, primarily, but not limited to, the Trane Mag-bearing and Thermafit Modular Chiller portfolio

Support the startup and commissioning of Chillers in the Data Center market

• Knowledge management: create and maintain documented FAQs and troubleshooting guides to reduce problem resolution time and improve technician and support efficiency for repeat issues
• Perform chiller service report and chiller data analysis, organize output data, technical and other reports and records as required to support data driven decision making.
• Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
• Ensures quality standards of all support processes and functions required for execution of work and customer satisfaction.
• Participate in Quality Audits, Design review teams, and technology transfer.
• Identify field problem trends and provide detailed information to the Quality and Engineering functions
• Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
• Travel (up to 20%) to jobs to troubleshoot, train, provide field support and support new product development.
• Perform root cause analysis and defect resolution
• Author and/or review product literature and assist with training classes
• Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in that area
• Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process

What you will bring:

• Bachelor's Degree or at least 10 years work experience with commercial HVAC products and/or field service;

OR an equivalent combination of education and work experience on commercial HVAC equipment.

• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles

Key Competencies:

• Experience with case and knowledge management tools for issue tracking and content creation

Previous experience with Mag-Bearing / Oil-Free compressor technology

Strong electrical troubleshooting of electric, and electro-mechanical devices, including strong low voltage (up to 600vac) starter and drive knowledge

• Formal Technical Training in Refrigeration and air conditioning preferred but not required.
• Strong customer facing experience.
• Chiller servicing and overhaul experience a plus.
• Ability to learn and utilize various Trane software programs related to technical service.
• Strong work ethic, great attitude, customer-focused, team-oriented and results-oriented.
• Proficiency in Microsoft Office applications required: Call Center experience a plus.
• The ability to multi-task and perform in pressure situations required.
• Must be able to work independently with minimal direction.
• Attitude, receptive to extensive involvement in a participative management atmosphere.
• Ability to function in a team environment and ability to work remote if required

Compensation:

Base Pay Range: $100,000 - $140,000, depending on location and experience

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.