Technical Services Officer

Title: Technical Services Officer

Location: Melbourne Australia

Job Description:

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here Careers

• Location: Melbourne

• Permanent, full-time position

The opportunity

We have an exciting opportunity for a Technical Services Officer to join our Commercial Liability Claims team. This pivotal role supports the Service Manager and provides technical expertise and coaching to strengthen our claims team's capability. You will manage complex claims, ensure compliance with legislative requirements, and deliver exceptional outcomes for our customers and stakeholders.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Provide technical guidance and analysis on complex and high-value claims, supporting the team with critical issues and exceptions.

• Assist in implementing and maintaining claims management strategies and objectives, driving innovation and new initiatives within the Claims team.

• Support process improvements through involvement in negotiations, dispute resolution conferences, and court attendance for complex claims.

• Ensure compliance with service level agreements, best practice standards, and all legislative and regulatory requirements.

• Represent and advocate for stakeholders during mediations, settlements, and alternative dispute resolution, while liaising with other QBE teams as required.

• Build and maintain strong relationships with internal and external stakeholders to achieve optimal outcomes.

About you

• Proven experience managing complex and litigated liability claims.

• Strong background in coaching or training claims staff.

• Excellent written and verbal communication skills with the ability to influence at all levels.

• Solid knowledge of relevant legislation (legal background advantageous but not essential).

• A proactive, collaborative approach to problem-solving and stakeholder engagement.

• Highly organised with the ability to manage conflicting priorities in a fast-paced environment.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates