Team lead - Project Manager

Title: Team lead/Project Manager

Location: Toronto ON CA

Type: Full-time

Workplace: Hybrid remote

Job Description:

Every day, somewhere in the world, important decisions are made. Whether it is a private equity firm deciding to invest into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, investors, and other stakeholders. Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge. Specifically, we help our clients find industry experts who can share their knowledge via 121 interviews or wider market surveys: we curate this knowledge in a market-leading software platform, and we help clients surface knowledge through additional value-added tools and services.  

Our clients tell us that proSapient differentiates itself through tech-led innovation and great customer service. We have grown rapidly over the last seven years and now have five offices that serve over 100 clients in Europe and North America. 

We have some exciting plans for 2025 and beyond, and we are on the lookout for Junior Managers to join the team in our Toronto office. As a Project Lead you will have an emphasis on cultivating a high performing and proactive culture that produces results. This role will be pivotal to proSapient’s success and continued growth! 

The role responsibilities can be split into three key areas: 

People, Development and Culture Management:  

Building a high performing culture that embodies our core values; creating clear expectations, targets, and goals for your people to thrive, succeed and overachieve.

• Ensuring people development, training, and growth – creating developmental plans, measuring performance, and driving growth consistently across the team 
• Taking ownership for all people related responsibilities for your team – including hiring, promotions, development, training, progression, growth, and performance management 
• Working with the Client Services Leadership team to understand the business established KPI's and metrics that ensure team and individual success while building a proactive and outbound team attitude and approach 
• Managing your team members on an individual basis – driving growth, development, and success through 1:1’s, performance reviews, appraisals, coaching and learning & development  
• Lead your associates & senior associates throughout the project lifecycle and be accounatbele for output of all associated metrics of the team

Sourcing & Project Management:  

Managing multiple, high volumes of client briefs and ensuring client's expectations are met.

• Allocating projects to team members, ensuring workloads are balanced, clients' needs and expectations are met and capacity/ revenue numbers and delivered against (and exceeded!)  
• Driving a proactive, outbound team attitude; creating, and instilling best practises and processes that enable your team to consistency find great Experts across the globe on a high-volume basis 
• Embedding an exemplary screening process, leading by example on how to ensure the best experts are thoroughly screened and vetted prior to sharing with a client in line with our internal Compliance procedures 

• Owning accountability for all delivery targets and metrics related to your team (and on an individual basis too) 
• Coaching team members to manage the full cycle of Expert Networking across multiple projects, with a focus on urgency, attention to detail and quality 
• Utilising and educating team members on different tools, products and techniques to source, recruit, and onboard Experts across the globe onto our platform  

Account Management:  

Assuring clients receive an outstanding service at every stage.

• Assuming ownership and client account management responsibility for your designated client accounts
• Providing outstanding customer service and support to our clients, acting as an SME on all aspects of the account and building valued relationships that encourage growth and increased coverage across our target clients  
• Working in partnership with the Commercial Team to strategies around account revenue growth across your clients – focusing on potential revenue opportunities, supporting preparation for, and delivering QBR’s, and mapping/planning for account growth 

Requirements

• • Industry expertise: you MUST have previous experience working directly at an Expert Network company and have a strong industry understanding.
  
  
  • People Management: Minimum of 6 months experience managing a team directly in either a sales, outbound or KPI led environment
  
  
  • Exceptional communication skills across all levels and ability to converse and build rapport with clients and experts alike.
  
  
  • Interpersonal skills: strong collaboration and team skills and ability to approach every aspect of your work with integrity.
  
  
  • Drive & Tenacity: to possess the self-confidence to work in a rapidly growing and unstructured business with constant and high-volume workflow 

Benefits

• What we can offer you:
  • • A base salary + uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit!
    • Private Healthcare Plan to include Dental, Vision & Pharmaceutical coverages
    • Employee Assistance Program
    • Tenure gifts to thank our loyal staff
    • An enhanced maternity and paternity package
    • 20 days annual leave each year which includes a week's closure over the Christmas period to fully reset + 8 public holidays.
    • A paid sick leave policy of up to 10 days annually
    • Up to 20 remote working days annually
    • A hybrid working model, featuring three days per week in our modern downtown Toronto office
    • Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
    • The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
    • Corporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!