Team Lead - Claims Review

Location: NM-Santa Fe

Job Description: Team Lead - Claims Review

Santa Fe, NM

Temporary

Experienced

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Tidal Basin is a leading emergency management and disaster recovery consulting firm. We have a potential opportunity to support Hermit’s Peak/Calf Canyon Claims Office in delivering timely, accurate, and claimant-centric claims processing services to individuals, businesses, and communities impacted by the 2022 wildfires in New Mexico.

Why Join Us?
At Tidal Basin, we are committed to making a difference in the lives of disaster survivors. Join a team of dedicated professionals working on one of the most impactful recovery efforts in the country. We offer competitive compensation, a collaborative work culture, and the opportunity to contribute to meaningful recovery outcomes.

Position Summary
Tidal Basin is seeking experienced Team Leads to oversee teams of Claims Reviewers and Quality Control Specialists supporting FEMA’s Hermit’s Peak/Calf Canyon Claims Office. This role requires strong leadership, technical expertise in disaster recovery or insurance claims, and a commitment to delivering high-quality, claimant-focused service in accordance with federal regulations and program guidance.

Job Duties and Responsibilities

• Supervise and support a team of approximately 10 Claims Reviewers and Quality Control Specialists.
• Monitor team performance, assign workloads, and ensure compliance with FEMA standards and timelines.
• Provide technical guidance and mentorship on claims processing, documentation, and policy interpretation.
• Review and approve claims recommendations and quality control findings prior to submission to FEMA.
• Coordinate with FEMA staff, Site Inspectors, Subject Matter Experts, and Attorney Liaisons to resolve complex claims issues.
• Maintain accurate records, trackers, and reports related to team activities and claim status.
• Ensure adherence to conflict-of-interest policies and maintain confidentiality of claimant information.
• Support training, onboarding, and continuous improvement initiatives for team members.

Skills and Competencies

• Strong knowledge of disaster recovery programs, insurance adjusting, or property loss estimation.
• Ability to interpret and apply complex federal policy language, including statutes, regulations, and program guidance.
• Excellent written and verbal communication skills.
• Proficiency in claims management software, databases, and Microsoft Office tools.
• Must be eligible for and maintain a favorable Entry-on-Duty (EOD) clearance.
• Must be able to manage team workloads, provide technical advisement, and escalate personnel issues as needed.

Required Education and Experience

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 10 years of combined experience in claims/case processing roles, including:
  • Customer service
  • Data entry
  • Reviewing and evaluating disaster-related losses
• Demonstrated experience in team leadership, personnel management, and performance monitoring.

Preferred Qualifications

• Experience working on FEMA contracts or similar federal disaster recovery programs.
• Familiarity with 44 CFR Part 296 and the Hermit’s Peak/Calf Canyon Fire Assistance Act.
• NFIP certification or experience with flood/fire claims.
• Bilingual in English and Spanish is a plus.

Work Environment

• In order to meet Federal badging requirements, individuals must be able to pass an acceptable background inquiry.
• Hybrid work model with on-site presence required in Santa Fe, NM and surrounding counties as needed.
• May involve travel to claimant locations for coordination or support.
• Fast-paced, mission-driven environment with high expectations for accuracy and timeliness.

Job Description Disclaimer

This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which includes Tidal Basin Federal, are an Equal Employment Opportunity Employer.