System Administrator

Title: System Administrator

Location: Sydney Australia

Job Description:

Systems Administrator

Policy & Programs / Digital & Strategic Programs /

Building Commission NSW

Grade: Clerk Grade 7/8

Location: Parramatta, in office presence required. - Hybrid

Term: Ongoing

About the Building Commission NSW

The Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

Primary purpose of the role

The Systems Administrator provides technical support for the day-to-day operations of the organisation's ICT systems including cloud computing and systems software and automation software.

Key accountabilities

• Systems Administration support across GLS (Government Licencing Service), Salesforce, NearMap, Bluebeam.

• Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures.

• Liaise with internal and external stakeholders to provide technical support in resolving service issues to ensure service delivery outcomes are achieved.

• Monitor, analyse and report on systems performance and functionality to contribute to systems quality and improvement.

• Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to meet business needs.

• Contribute to building capability within the ICT technical stream, ensuring effective knowledge sharing and coaching to support optimal customer service.

• Proactively identify business risks and opportunities to continually improve efficiency, effectiveness and informed decision making.

• Building and maintaining effective working relationships with a diverse range of clients, stakeholders, and other system administrators within the organisation in an environment experiencing constant administrative and operational change.

Key challenges

• Meeting customer and stakeholder needs while balancing work priorities and competing service requests.

• Ensuring required controls are adhered to without compromising responsiveness and availability.

To be successful in this role you will have:

• Demonstrated GLS (Government Licensing System) Systems Administration experience.

• Experience & knowledge working with GTP, AMANDA software platforms, Jira & Confluence.

• Demonstrated ability of working with stakeholders to define system requirements and customize the Platform.

• Preferably some Salesforce experience, supporting & customizing the Salesforce Platform to deliver business value.

If you would like to know more about this amazing role, you are encouraged to contact Grant Bray, at .

What we need from you

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process