Supervisor Financial Counseling

Title: Spvsr Financial Counseling

Location: MN and WI Remote United States

Salary (Pay Basis): 54808.0-77896.0

Job Description:

About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. 

Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

The Supervisor, Financial Counseling is responsible for overseeing the financial counseling team, ensuring patients receive comprehensive financial guidance and support. This role involves managing daily operations, developing strategies to improve patient financial services, and ensuring compliance with healthcare regulations. The supervisor is expected to be knowledgeable about all department processes and functions and represent the department at meetings within the organization and with outside entities.

The Supervisor, Financial Counseling promotes an excellent patient experience by leading the Financial Counseling team while also performing the duties of a Financial Counselor. Key components of the financial counseling program include insurance verification and benefit explanation, internal and external financial assistance programs, cost estimates, and billing support.

Location (e.g. remote or on-site): Remote

DHS Background Study Required? Yes

License/Certification/Registration:

• MNSure Certification within three (3) months of hire or transfer into the role required.
• HFMA Certified Revenue Cycle Representative (CRCR) or other relevant certification preferred.

Education:

• Associate's degree in business, Finance, Healthcare Administration, or related field, or equivalent work experience required.
• Bachelor's degree in business, Finance, Healthcare Administration or related field preferred.

Experience:

• At least four years' experience in a Healthcare Revenue Cycle, insurance or other related financial institution required.
• Minimum one year's experience providing work direction to a team and/or leadership experience preferred.

Knowledge/Skills/Abilities:

• Mastery of complex Revenue Cycle work, including advanced knowledge of insurance plans and benefits.
• Mastery of financial assistance and other governmental funding programs.
• Mastery of communicating financial matters to patient families, including financially securing services, and discussing and collecting on outstanding balances.
• Ability to train and mentor employees and provide coaching for performance improvement.
• Ability to interpret and communicate eligibility and enrollment requirements for programs that assist in managing medical liabilities.
• Ability to effectively work in both a team environment and independently.
• Ability to establish and maintain effective working relationships with providers, patients, families, and employees.
• Ability to effectively work in a remote environment and connect via multiple communication channels (phone, email, text, etc.).
• Knowledge of insurance functions impacting billing, clinical teams, quality of care, and the patient experience.
• Ability to meet departmental quality, production, and prior authorization standards.

Proficiency in Microsoft Office.

• Excellent written and oral communication skills with a high level of customer service.

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.