Strategic Account Management Senior Executive

Title: Strategic Account Management Senior Executive

Location: New York

Job Description:

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

As a Strategic Account Management Senior Executive, you will focus on managing and growing strategic accounts for existing customers within the Corporate Lending solutions. You will use a consultative approach to ensure customer satisfaction, retention, and expansion by addressing their specific needs and challenges.

Responsibilities & Deliverables

• Develop and manage a strategic account plan for existing customers to ensure customer satisfaction and retention.
• Identify opportunities for account growth and work to expand the relationship with existing customers.
• Analyze the financial position and challenges of existing customers to determine the most effective account management approach.
• Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments.
• Use a consultative approach to develop account plans and identify specific needs for each customer.
• Ensure customer needs are met and address any issues or concerns promptly.
• Maintain appropriate account management activity to ensure a healthy pipeline of opportunities.
• Ensure and maintain accurate account forecasting data in the sales reporting system for effective opportunity management and reporting.
• Develop and maintain strong relationships with key stakeholders within existing customer accounts.
• Participate in user group meetings and trade shows as approved.
• Stay abreast of current industry trends, competitors, and new company products and services.
• Perform other duties as assigned.

 

Required Skills and Experience

• 10+ years of successful account management experience representing enterprise software, SaaS, or FinTech solutions.
• Experience managing relationships with C-level executives.
• Significant knowledge of Corporate Lending solutions and Domain.
• Relationship and consultative account management experience.
• Ability to acquire in-depth knowledge of a client’s business, identifying challenges and opportunities, and positioning solutions to address those needs.
• Demonstrates deep product and industry knowledge, including market trends and competitive intelligence.
• Exceptional written, verbal, and interpersonal communication skills with stakeholders.
• Superior presentation skills.
• Ability to present compellingly and negotiate complex deals.
• Proven ability to articulate value proposition and ROI.
• Proven ability to manage accounts with multiple decision-makers.
• Proven ability to manage internal resources to support the account.
• Proven record of building and managing account plans and achieving/exceeding targets.
• Proven record of matching customers’ needs with solutions.
• Responsive, reliable, and results-oriented.

 

Education

• Bachelor’s degree or equivalent experience.

 

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

 

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in the following cities or their immediate surrounding areas: Austin/Lake Mary (Orlando). Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.