Staff Product Designer, Core

Title: Staff Product Designer, Core

Locations:

New York City, New York, United States of America • San Jose, California, United States of America

ID: R0125431

Job Family

Experience Design

Time Type

Full time

Job Description:

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a leader in fintech, PayPal is democratizing financial services for our customers around the globe with simple, affordable, and secure products that are available to everyone. Come join our inclusive and collaborative community working to change the payments landscape and reimagine the future of money for millions of customers worldwide.

The Consumer Journeys design team within PayPal is responsible for the consumer facing experience originating at merchant sites, through Checkout and all the post-purchase journeys leading to and within the consumer app.

The Post Purchase team within Consumer Journeys is responsible for designing experiences that occur after a customer completes their purchase, including order tracking, transaction management, receipts, customer support touchpoints, and the transition into the consumer app experience. In this role you will be a senior design contributor for the Post Purchase team.

Job Description:

Your day to day:

As a Staff Product Designer, you will collaborate with cross-functional team members to build and deliver exceptional post-purchase experiences across our core products. You will act as a design thought leader, delivering high-quality design solutions while ensuring that designs align with business goals through close collaboration with product managers, engineers, and researchers.At PayPal, staff designers demonstrate an unwavering commitment to user-centered design practices, building trust and security within the next generation of our financial service products by bringing the customer to the forefront in everything we do. In this role you will help solve complex design challenges in the post-purchase journey and mentor other designers in empathizing with customer problems, diagnosing them with data, and solving them through thoughtful design.

Job responsibilities:

• Leads UX design efforts within cross-functional teams for post-purchase experiences, including strategic influence on product direction, planning, and delivery
• Presents design solutions effectively to stakeholders up to executive level
• Collaborates with senior leaders and stakeholders to align design goals with business objectives for post-purchase journeys
• Champions best practices in design process and methodology to deliver against business KPIs and customer needs
• Utilizes established design systems, style guides, patterns and assets in the creation of UX deliverables for post-purchase flows
• Contributes to design strategy and roadmap planning for post-purchase customer experiences
• Mentors junior designers and actively contributes to the wider design community, leveraging strengths to help others develop and learn
• Fosters a culture of innovation and creativity within the design organization
• Conducts user research and usability testing to inform post-purchase design decisions
• Creates high-fidelity prototypes and design specifications for complex post-purchase workflows

Requirements:

• 8+ years of experience in product design with a substantial focus on fintech, e-commerce, and/or digital commerce platforms
• Bachelor's or Master's Degree in Design, Information Architecture, Human Computer Interaction, Human Factors, or equivalent project/portfolio experience
• A portfolio of work showcasing significant contributions in delivering strategic business outcomes and demonstrating excellence in post-purchase or transaction-related design
• Extensive experience in strategic design thinking and planning
• Deep expertise in UX/UI design, interaction design, and design thinking methodologies
• Proven track record of designing large, complex digital products, preferably in payments or e-commerce
• Advanced proficiency with design tools (Figma, Sketch, Adobe Creative Suite) and design methodologies
• Thorough knowledge of essential channels and platforms, with experience in mobile, web, and native solution design
• Exceptional communication, presentation, and stakeholder management skills
• Experience with agile development methodologies and designing in an agile environment
• Understanding of post-purchase customer journeys, order management systems, and transaction flows
• Knowledge of accessibility standards and inclusive design practices

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

• PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $169,500 to $291,500

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.