Specialist, Healthcare Menu Systems

Title: Specialist, Healthcare Menu Systems

Location: Houston-  Texas

Work Type: Hybrid, Full Time

Job ID: R225464

Job Description:

Company:  

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Sales Territory:  

None

Zip Code:

77077

Travel Percentage:  

Up to 25%

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

Provide telephonic and web training customer support for the NetIMPAC menu and resident management systems.Trouble shoot customer issues and system errors.Manages customer tracking and billing.Assists recipe, menu and ingredient database input and maintenance.

RESPONSIBILITIES

• Provide Support and customer account maintenance for the NetIMPAC system users via telephone and web conferencing and account portal. Includes user provisioning.

• Monthly Account retention process and facility list clean-up/updates

• Provide weekly web-based training on healthcare menu and resident management systems

• Daily account review/setup for Vendor Item Interface and New Account item linking and order guide maintenance for individual and chain accounts. Finalizing agreement, submitting order, account activation.

• Monthly customer billing process

• Assists with regional and customer menu creations through order guide maintenance and shopping lists process with OpSites

• Performs additions and maintenance to IMPAC recipe and nutritional databases

• Develop online video training material and how to guides for healthcare menu systems

QUALIFICATIONS

Education Required

• Bachelor’s Degree in Nutrition or Dietetics or Hospitality Management

Education Preferred:

• Registered Dietitian or CDM – Certified Dietary Manager

Experience Required:

• 3 years in Skilled, Sr Living community.No experience required if RD or CDM credentialed.Foodservice experience strongly preferred.

Experience Preferred:

• Experience with Foodservice Management Systems or Virtual training

Licenses/Certifications Preferred:

• RD – Registered Dietitian or CDM – Certified Dietary Manager

Technical Skills and Abilities:

• Attention to detail and extensive knowledge of computer operations and database maintenance are critical.

• Experience with CBORD systems and/or foodservice management software programs preferred.

• Proficient in Microsoft Office programs including Outlook, Teams, and Excel and PowerPoint;

• Strong problem-solving capabilities to trouble shoot customer questions and concerns

• Ability to communicate effectively by phone and/or email

• Ability to develop training tools for customer use

• Knowledge of LTC foodservice operations and resident management systems

Physial Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the sential functions of this job.