Spanish Bilingual Customer Service Representative

InnoSource, Inc

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  • Date Posted:

    5/9/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Pittsburgh, PA

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    $17 Hourly

  • Categories:

    Customer Service,  Spanish

  • Benefits:

    Health Insurance, Dental Insurance, Life Insurance

About the Role

Spanish Bilingual Customer Service Representative

Pittsburgh, Pennsylvania

Hybrid

M-F Schedule!

Description

Why You’ll Love This Role

At InnoSource, we believe in empowering our employees to succeed and grow. As a Bilingual Customer Service Representative, you’ll have the opportunity to:

  • Make a Difference: Every day, you’ll be helping individuals and families navigate financial challenges, ensuring they receive the support they need.
  • Grow with Us: We’re committed to your professional development. With comprehensive training and clear pathways for advancement, you’ll have the tools and opportunities to take your career to new heights.
  • Enjoy Work-Life Balance: Start your journey with hybrid training and, once you’re up to speed, enjoy the flexibility of working from your place with an 11am-8:30pm EST. Due to the hybrid training for this role, all candidates must be located in Pennsylvania and within 60 miles of Pittsburgh. 

Key Responsibilities

What You’ll Do

As a Bilingual Customer Service Representative , you’ll be the first point of contact for our customers, providing empathetic and efficient service. Your responsibilities will include:

  • Connecting with Customers: Take inbound and outbound calls, answering questions, resolving issues, and guiding customers through the application process for various support programs.
  • Managing Applications: Assist customers in completing their applications over the phone, reviewing their income documentation, and processing the necessary information to determine eligibility.
  • Keeping Things Organized: Maintain and update customer files, ensuring all interactions and data are accurately recorded in our systems.
  • Supporting the Team: Work closely with your colleagues and supervisors to ensure all tasks are completed efficiently and according to program guidelines.

Requirements

Education and Experience – Spanish Bilingual Customer Service Representative

Who We’re Looking For

  • Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer service.
  • Tech-Savvy: You’re comfortable using Microsoft Windows and Office applications and can quickly learn new systems.
  • Resilient: You handle difficult situations with grace and professionalism, always striving to provide the best possible outcome for the customer.
  • Schedule: Must be able to work 11am-8:30pm EST. 
  • Bilingual: You have the ability to fluently speak, read, and write in both English and Spanish

Benefits & Pay

What’s in It for You

  • Competitive Pay: Starting at $17.00 per hour plus $1.00/hour for a shift differencial. 
  • Excellent Benefits: Enjoy a comprehensive benefits package that includes health and life insurance, and dental reimbursement.
  • Paid Training: Receive top-notch training in a hybrid format, setting you up for success in your new role.
  • Career Advancement: We’re committed to your growth, with clear pathways to advance within the company aft converting full time to our client.

Join us in making a difference, one call at a time. Apply today to start your journey as a Customer Service Representative with InnoSource!

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