Spanish Bilingual Customer Service Representative

Spanish Bilingual Customer Service Representative

Pittsburgh, Pennsylvania

Hybrid

M-F Schedule!

Description

Make a Difference While Building a Career You Love 

Are you passionate about helping others and ready to take the next step in a meaningful career? At InnoSource, we’re not just offering a job, we’re inviting you to be part of something bigger. Join us as a Bilingual Customer Service Representative / Call Center Representative and become a vital part of a mission to uplift your community. 

In partnership with a respected local organization, we’re assembling a team of compassionate, driven professionals who are committed to making a real impact — one conversation at a time. 

Why You’ll Love This Opportunity 

• Enjoy the flexibility of remote work starting on Day 1 — giving you the balance you need to thrive both personally and professionally. 
• Help individuals and families navigate financial challenges and manage utility costs. 
• We invest in your success with comprehensive training, continuous support, and clear pathways for advancement. Your career journey matters here. 
• Work alongside a supportive, collaborative group that values your contributions and celebrates your wins. 
• This is more than a job — it’s your chance to create lasting change while building a career that inspires you every day. 

Key Responsibilities

What You’ll Do

As a Bilingual Customer Service Representative , you’ll be the first point of contact for our customers, providing empathetic and efficient service. Your responsibilities will include:

• Connecting with Customers: Take inbound and outbound calls, answering questions, resolving issues, and guiding customers through the application process for various support programs.
• Managing Applications: Assist customers in completing their applications over the phone, reviewing their income documentation, and processing the necessary information to determine eligibility.
• Keeping Things Organized: Maintain and update customer files, ensuring all interactions and data are accurately recorded in our systems.
• Supporting the Team: Work closely with your colleagues and supervisors to ensure all tasks are completed efficiently and according to program guidelines.

Requirements

Education and Experience – Spanish Bilingual Customer Service Representative

Who We’re Looking For

• Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer service.
• Tech-Savvy: You’re comfortable using Microsoft Windows and Office applications and can quickly learn new systems.
• Resilient: You handle difficult situations with grace and professionalism, always striving to provide the best possible outcome for the customer.
• Schedule: Must be able to work 8am-5pm EST.
• Bilingual: You have the ability to fluently speak, read, and write in both English and Spanish

Benefits & Pay

What’s in It for You

• Competitive Pay: Starting at $17.00 per hour.
• Excellent Benefits: Enjoy a comprehensive benefits package that includes health and life insurance, and dental reimbursement.
• Paid Training: Receive top-notch training in a hybrid format, setting you up for success in your new role.
• Career Advancement: We’re committed to your growth, with clear pathways to advance within the company aft converting full time to our client.

Join us in making a difference, one call at a time. Apply today to start your journey as a Customer Service Representative with InnoSource!