Solutions Engineer

Title: Solutions Engineer - APJ

Location: Sydney Australia

Employment Type: Full time

Location Type: Hybrid

Department: Sales

Job Description:

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Solutions Engineer for New Markets, you'll be leading the technical discussion with our key prospects & customers in Japan, making sure there's nothing stopping our customers from using Vanta to its fullest potential to support their own security goals.

You'll be an integral part of the Sales team, working both pre and post-sales to ensure technical fit and create innovative solutions for our customers.

Your attention to detail, focused on customer needs, will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback.

What you'll do as a Solutions Engineer at Vanta:

• Own the technical relationship with our customers

• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.

• Understand Product Requirements in local markets

• Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities

• Support customers thought their trial process with Vanta

• Build product examples, documentation, and other critical resources for our customers

• Cultivate an environment of teamwork, openness, creativity, and continuous improvement

• Creatively identify and help drive new programs to improve the pre to post-sales transition

How to be successful in this role:

• Fluent in Japanese

• Have 3+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title

• Have previous B2B SaaS experience

• Have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture

• Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization

• Be creative, technical, and naturally persuasive

• Be detail-oriented and organized.

• Love listening to customers, discussing strategy with colleagues, but also diving into the weeds.

• Have general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills

• Be familiar with REST API development and service integrations is a plus

• Ideally have prior experience in the cybersecurity space

What you can expect as a Vantan:

• Industry-competitive salary and equity

• Healthcare stipend towards health insurance for you and your dependents

• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)

• Health & wellness stipend

• Remote workspace stipend

• Commuter benefits for team members who attend the office

• Internet and cellphone stipend

• 9 company paid holidays

• 20 days of PTO per year

• Virtual team building activities, lunch and learns, and other company-wide events!

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.