Software Support Specialist I

Software Support Specialist I

Location: Richardson, TX

Full time

job requisition id: JR106059

Job Description:

Create the future of e-health together with us by becoming a Software Support Specialist I

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

• Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

• Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

• Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

• Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

• Learns core task set for all features of assigned CGM software products and passes applicable exams.

• Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

• Must be available between the hours of 7AM - 7PM CST Monday through Friday

• Minimum of 1 year customer service experience.

• Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support

• Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

• Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

• Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.

• Communities: At CGM the people and diversity are in the center of our attention.

• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

• Security: We offer a secure workplace in a crisis-proof market.

• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more

Convinced Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.

Become part of a significant mission.