Service Operations Specialist

Service Operations Specialist

Location: Columbia, Maryland

Remote

Job Type: Contract-to-perm

Category: Administrative Assistant

Req # BAL-801608

Pay Rate: $26 - $33 (hourly estimate)

Job Description

Insight Global is seeking to hire a Support Service Operations Specialist Level 1, sitting in a remote capacity and supporting a leading technology companys customer service and field operations. This entry-level role delivers remote technical assistance, manages support tickets, and coordinates Field Service RMAs and loaner equipment logistics. The specialist will oversee order processing, data entry, and technician support, ensuring timely service delivery and accurate documentation across platforms like SAP and iDemo. Responsibilities also include maintaining SLA install bases, supporting contract transitions, and collaborating cross-functionally to manage custom service agreements. Candidates should demonstrate strong attention to detail, adaptability, and a customer-first mindset while navigating fast-paced service environments. Familiarity with Microsoft Excel, ERP/CRM systems, and Lean principles is preferred.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. 
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

- 2+ years of customer support, logisitics coordination, operations support, or administrative roles
- Familiar with managing service-related tasks with complex processes
- Bachelors Degree
- MS Excel experience
- ERP or CRM experience such as SAP, Salesforce, etc.

Nice to Have Skills & Experience

- Coming from an electronics service space
- Familiar with service management tools such as iDemo
- Relevant certifications

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.