Senior UX Researcher

Title: Senior UX Researcher

Location: Orlando FL

Department: User Experience

Full time

Hybrid

Why SimSpace? We are an organization that is focused on building our culture and mindfully enhancing our atmosphere every day which is why we have collaborated on an integral value system. Our governing philosophy of being Human Centered is deeply embedded within our value system. We apply this philosophy to every one of our internal team members, external clients, and their customers.

 

How Do We Work? We believe that people are at the center of everything we do. SimSpace fosters a culture of continuous learning, curiosity, and professional growth. That belief shows up in action: in-house training, internal and external learning platforms, cyber conferences, industry events, and dedicated time for skill development. Our people are empowered to shape their careers - and it shows. Year over year, SimSpace consistently outperforms industry benchmarks in internal mobility, promotions, and total rewards growth.

 

Who Thrives Here? We are a team of innovators, protectors, and problem-solvers. We believe diversity of thought and experience fuels better solutions, and we’re committed to building teams that reflect the communities we serve. Whether you’re remote or office-based, you’ll collaborate with talented colleagues across departments and time zones, united by the mission to create a safer digital world.

 

We invite you to apply today!
 

Job Summary

We are looking for an experienced researcher who can identify research opportunities, work in rapid iteration cycles, and deliver insights that inform real-time product decisions.

 

You'll alternate between discovery and delivery modes, often working with compressed timelines where directional insights delivered quickly outweigh comprehensive studies delivered late. Our users—military operators, security engineers, and training developers—are technical experts who often know what they need but struggle to articulate it. You'll extract insights from these conversations and translate them into clarity for designers and product teams.

 

If you are someone who sees opportunity in ambiguity, knows when "good enough to decide" beats "perfect but late," and can operate effectively without extensive structure or oversight, you’ll thrive in this role and the way we work.

 

What will you be doing as a Senior UX Researcher at SimSpace?

• Identify and scope research initiatives that address critical knowledge gaps and inform product strategy

• Execute lean research at the pace of product development, balancing rigor with pragmatism

• Work with technical user populations to extract insights they struggle to articulate

• Translate findings into actionable insights tailored to your audience and timeline

• Build research credibility by consistently delivering insights that change outcomes

• Use whatever methods get you to useful insights efficiently—formal studies when needed, lightweight approaches when speed matters

• Develop metrics that track usability improvements and demonstrate research impact

   

Location & Work Model

• Preferred: Hybrid (2-3 days/week) in Orlando, FL or Boston, MA area

• Open to: Fully remote with willingness to travel regularly to the Florida headquarters (10% or up to 35% depending on the location of the hired employee) for stakeholder engagement and research activities.

   

What You Bring

• 5-10+ years of experience in UX Research, preferably serving deeply technical audiences of enterprise software products.

• Energized by driving results through ambiguity and creating new structures when needed

• Track record delivering impactful research in fast-paced product environments

• Portfolio showing research that influenced product decisions, including examples with tight timelines or ambiguous starting points

• Experience with highly technical user populations

• Effective communication skills—verbal, written, visual—tailored to audience needs

• Comfortable leveraging AI tools for research efficiency

• Experience with formal and lightweight methods, with judgment about when each is appropriate

• Enterprise software experience

• Knows when 70% confidence is enough to move forward

• Self-directed—identifies research opportunities and drives initiatives

• Focuses on producing insights that inform decisions, not just research artifacts

• Extracts meaningful insights from technical users and translates them for designers and product teams

• Builds relationships across teams and communicates effectively at varying technical depths

• Has deep methodological expertise with strong judgment about which approach fits the constraint

   

Highly Preferred Qualifications

• Background in cybersecurity, defense, or technical domains

• Experience with military, government, or security practitioner users

• Advanced degree in HCI, psychology, or related field

We’re proud to offer a competitive and comprehensive package designed to support your well-being, growth, and success:

• Compensation. Base salary range: $130,000-185,000, reflecting our confidence in your expertise and impact, with the opportunity for annual bonuses tied to company performance and individual contributions.

• Health & Wellness. Comprehensive medical, dental, and vision benefits, plus savings plans—coverage starts on day one!

• Mental Health Support. Access to company-paid counseling, coaching, and resources for you and your family through Spring Health.

• Financial Well-Being. Plan for your future with a 401(k)-retirement savings plan featuring a company match.

• Flexible Time Off. Take the time you need with unlimited vacation and dedicated health & wellness days. SimSpace provides flexible solutions to meet the diverse work-life needs of team members.

• Parental Leave. Paid leave plans to support you and your loved ones during life’s most important moments.

• Ownership Opportunities: Equity stock options at hire, with annual performance-based grants—become an invested stakeholder in our shared success.

• Referral Rewards: Earn $1,500–$3,500 for every qualified hire through our employee referral program.

• Peloton Interactive Wellness Program: Full- and partial- subsidized membership plans and equipment discounts to help you reach your personalized fitness goals.

• Continuous Learning: Access a LinkedIn Learning membership to prioritize your personal and professional development.

• Social Connections: Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community.

• Extra Perks: Legal plan coverage, pet insurance, wellness reimbursements, and more to simplify life’s details.