Senior Technical Writer

Title: Senior Technical Writer

Location: Palo Alto United States

Job Description:

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean's agentic capabilities - AI agents that automate real work across teams by accessing the industry's broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World's Most Innovative Companies (Top 10, 2025), by CNBC's Disruptor 50, Bloomberg's AI Startups to Watch (2026), Forbes AI 50, and Gartner's Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we're helping the world's largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you're excited to shape how the world works, you'll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is seeking a Senior Technical Writer to build out our cross-functional technical writing and documentation practice. Are you an expert with words and enjoy making complex information accessible and engaging? Glean is seeking a technical writer with experience in docs-as-code and content automation to plan, write, generate, and automate incredible documentation for our users. We're looking for a great communicator, both verbal and in writing, with strong technical aptitude and the ability to learn quickly. You're inquisitive, asking great questions and digging deep with subject matter experts to understand our platform and our users. You will create organized and professional content in partnership with R&D that is tailored to a plethora of users. You will also work closely with cross-functional team members in GTM (Sales, Customer Success, Marketing) to ensure accurate technical documentation across Glean.

You will:

• Develop and maintain technical documentation, including user guides, API documentation, tutorials, and FAQs, using Docs-as-Code tools.
• Work cross functionally to collaborate with developers, product managers, and other stakeholders to gather information and ensure the accuracy of the documentation.
• Use Git and GitHub to manage documentation changes and collaborate with the team.
• Write clear, concise, and well-structured content that is easy to understand for both technical and non-technical audiences.
• Continuously improve documentation based on user feedback and changes in the product.
• Ensure consistency in terminology and style across all documentation.
• Advocate for the documentation and our customers internally.
• Lead industry trends and best practices in technical writing and Docs-as-Code methodologies.

About you:

• Proven experience as a Technical Writer, preferably in a software development environment.
• Strong understanding of Docs-as-Code principles and practices.
• Excellent writing, editing, and proofreading skills.
• Ability to understand complex technical concepts and translate them into clear and concise documentation.
• Strong working familiarity with Git/GitHub.
• Experience using Linux/Unix based operating systems at the command line level.
• Familiarity with Static Site Generators, particularly React-based: Docusaurus, Mintlify, NextJs.
• Experience authoring with Markdown/MDX syntax.
• Ability to identify gaps in process and documentation and proactively close them.
• Work as part of a distributed global team across multiple time zones.
• Bachelor's degree, preferably in Technical Writing, Computer Science, or a related field.
• Experience with API documentation tools (e.g., Swagger, Postman).
• Experience with user research and usability testing.
• Javascript and React programming experience.
• Knowledge of continuous integration/continuous deployment (CI/CD) pipelines.

Location:

• This role is hybrid (4 days a week in one of our SF Bay Area offices)

Compensation & Benefits:

The standard base salary range for this position is $140,000 - $200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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