Senior Specialist, Consumer Care

Whirlpool Corporation

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  • Date Posted:

    5/24/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Fall River, MA

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time,Flexible Schedule

  • Career Level:

    Entry-Level

  • Travel Required:

    Yes

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Customer Service,  Operations

  • Benefits:

    Education Assistance, Paid Time Off

About the Role

Title: Senior Specialist, Consumer Care

Location: MA-Fall River

Requisition ID: 66582

Job Description:

ABOUT WHIRLPOOL CORPORATION

Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

This role in summary

Whirlpool is currently seeking qualified candidates for a Service Technician opening to join our Commercial Laundry service organization. This role is for our Fall River, MA location.

The Service Technician will assist customers by providing excellent representation in all areas of customer service and customer field support; this includes customer inquiries, correspondence, and electro-mechanical troubleshooting. This position consists of approximately 5-10% travel time with the remaining time spent in the office and working from home after the appropriate training has completed.

Your responsibilities will include

  • Act as inside service expert for product and customer liaison.
  • Guide, inform and troubleshoot trade customers service needs. Working cross-functionally with factory and engineering as needed. Define and escalate to Customer Relations Manager as needed.
  • Initiate field feedback from customers to direct project plans for new and existing products.
  • Be a SPOC (single point of contact) for 20-25 small accounts and support their needs from a service perspective
  • Ability to travel approximately 5% of the time

Minimum requirements

  • High School Diploma or GED
  • 1years of appliance or mechanical technician experience
  • Preferred skills and experiences
  • Competitive attitude, willingness to work in a fast-paced, high pressure environment and desire to win
  • Experience working with Google sheets or Microsoft office
  • Team playerRSRWH

What we offer

Generous benefits package (https://www.whirlpoolcareers.com/work-with-us-ca-experienced/) , Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Additional information

Whirlpool's Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:

Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.

Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.

Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers (http://www.whirlpoolcareers.com/) . Additional information about the company can be found on Facebook (http://www.facebook.com/WhirlpoolCorp/) , Twitter (http://twitter.com/whirlpoolcorp) , LinkedIn (http://www.linkedin.com/company/whirlpool-corporation/life/) , Instagram (http://www.instagram.com/whirlpoolcorp/) and YouTube (http://www.youtube.com/user/WhirlpoolCorporation) .

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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