Senior Project Manager, Client Onboarding

Job Description: Senior Project Manager, Client Onboarding

Job Number: JO-2505-10912

Location (City, State): Remote

Employee Group: Regular

Shift: Day

Travel: 25%

Site Name: Remote

Is Remote Eligible: Yes

Pay: $105,390.00 - $179,100.00 per year

We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.

To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, our clients' promises become ours.

Job Summary

The Senior Project Manager will lead implementation, operations and development teams to deliver key strategic projects for our partners in the Fulfillment, Transportation, Radial Payments Solution, and Omnichannel/Enterprise Commerce Solution groups. Projects may include but are not limited to network support, new client launches, expansion of services, relocation of operations, and system migrations. The candidate will be expected to effectively manage resources, schedules and dependencies through the full development life cycle (plan, analyze, design, build, test and deploy). The candidate will work in close coordination with the Operations, Technology, and Transportation/Logistics teams for successful quality delivery on time, in scope and within budget. This position will report to the Senior Director of Client Onboarding within the Operation Support group.

Key Responsibilities

• Successful planning, status reporting, and delivery of multiple, simultaneous projects, varying in complexity
• Collaboration with cross functional teams to build and execute well-structured plans
• Communicate clearly and demonstrate leadership skills to establish a common understanding of project timelines, milestones, and expectations on delivery
• Provide direction to project resources, monitor development efforts, assemble key project deliverables, and intelligently identify issues and risks requiring escalation when reporting project status
• Closely monitor change requests and assist with prioritization and decision making for changes
• Schedule and facilitate project status meetings and advise management on the effects change requests will have on schedule and resources
• Effectively communicate project implementation options that affect cost, schedule, quality, and risk to stakeholders and offer recommendations based on these elements
• Provide a hands-on project management approach to drive consistent deliverables, and is eager to learn technical / operational process flows and best practices

Qualifications:

• Bachelor's degree or equivalent
• Minimum of 5years of project management experience in the technology or e-commerce industry
• Proven experience managing large, complex, cross-functional development and implementation programs to deliver technical solutions across multiple project teams and organizational units
• Proven ability to manage diverse highly complex programs and ensure effective collaboration and communication across business and technology stakeholders and multiple geographies
• Strong understanding of business needs, and has ability to ensure technical solutions, strategies, practices, and governance to deliver business and customer value
• Knowledge of Project & Portfolio Management tools (MS Project, Smartsheet, Wrike, etc)
• Experience with various Project Management methodologies
• Experience in standardizing work, building procedures and improving performance on repeatable business processes
• Successful track record of delivering on agreed upon business objectives and performance on key metrics
• Highly effective communication and negotiation skills in all mediums and throughout all levels of the organization
• Experience working with ecommerce companies preferred
• PMP (or equivalent) Certification is preferred

This position will be remote and will require up to 25% business travel to Radial distribution centers, offices, and/or client sites across the US and CA in accordance with company's travel policy

Travel:

This position is remote.

Travel is required.

Benefits:

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.

. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Want to join an organization with an inclusive work culture? No need to look any further. Apply now!

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Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.