Senior People Consultant

Title: Senior People Consultant

Location: Municipalidad de Escazu, CRI

Job Description:

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our General and Administrative teams are dedicated to supporting and scaling our extraordinary company. Whether helping to grow our workforce, fostering an amazing culture and work environment, supporting our financial and legal operations, or maintaining our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive, and expertise to work with the world's cloud security leader.  

We’re looking for a Senior People Consultant to join our People and Culture (P&C) team. This role is based in Costa Rica, with in-office presence required at our Escazú office three days per week. Reporting to the VP of HR Business Partners, your responsibilities will include:  

• Serve as the primary People & Culture (P&C) contact for employees in Costa Rica and across Latin America, providing support on employee relations, organizational changes, and strategic initiatives.  
• Collaborate with HR Business Partners and managers to address employee relations issues, provide coaching, and manage behavior and performance challenges for Latin American employees.  
• Utilize people data insights and feedback tools, such as pulse surveys and exit interviews, to drive recommendations and implement strategies for organizational improvement.  
• Lead people-related projects and initiatives, ensuring seamless execution through effective coordination, clear communication, and strong project management skills.  
• Partner with the broader P&C team to understand organizational systems, identify improvement opportunities, and actively contribute to scaling and transforming the People & Culture function.  

What We’re Looking For (Minimum Qualifications) 

• Bachelor’s degree in Human Resources, a related field, or equivalent experience.  
• 5+ years of HR experience, including managing employee lifecycle processes in high-growth, fast-paced environments.  
• Expertise in employee relations, with a proven ability to exercise sound judgment.  
• Experience in project management, with the ability to effectively manage multiple concurrent projects.  
• Proficiency in M365 and G-Suite applications.  

What Will Make You Stand Out (Preferred Qualifications)

• Strong analytical, interpersonal, and communication skills for effective global collaboration.  
• Intellectual curiosity and a proactive approach to resolving ambiguity while driving solutions.  
• Highly organized with exceptional attention to detail and the ability to present clear, concise information.  

#LI-IA1 #LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.