Senior Operations Specialist

Title: Senior Operations Specialist

Location: Athens Attica GR

Type: Full-time

Workplace: Hybrid remote

Job Description:

We are hiring a skillful and dynamic Senior Operations Specialist to join our operations team and improve our customer experience.

WHO WE ARE
Greeking.me is a creative travel company based in Athens, offering authentic travel experiences to visitors from all over the world. We design original journeys to Greece & Italy, and our mission is to help travelers create some of their most treasured memories in our homeland. Our company also offers a wide portfolio of unique tours and activities centered around Greece's culture, history, and gastronomy. You can learn more about us, here.

 

WHAT ARE WE LOOKING FOR?

We are looking for a highly motivated and experienced Senior Operations Specialist to join our team, who will be responsible for managing the day-to-day operations of our company and ensuring the smooth running of all travel-related services for our clients.

Responsibilities

• Manage and coordinate all aspects of travel operations, including reservations, bookings, itinerary planning, and other related services
• Ensure the accuracy and timeliness of travel bookings and customer information
• Develop and maintain relationships with vendors and suppliers
• Manage and monitor customer inquiries and complaints, and provide prompt and effective solutions
• Collaborate with other departments to improve operational processes and procedures
• Manage and maintain travel-related databases and systems

Requirements

• Bachelor's degree in hospitality, tourism, or related field
• Minimum of 3 years of experience in travel operations or related field
• Strong communication and interpersonal skills
• Proficient in Google Suite for Business
• Excellent problem-solving and analytical skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and organizational skills
• Fluent in English and Greek

Benefits

• Competitive salary
• Hybrid working model, combining office presence in Athens with the flexibility to work from home several days each week
• Lots of room for growth and taking initiatives
• Ongoing training and development
• Modern office environment
• Be part of a young and dynamic team who values your ideas and personality