Senior Member Advocate - Retiree Benefits

Senior Member Advocate (Retiree Benefits)

Work Remotely Anywhere in the U.S.

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

At Businessolver you have opportunities for individual development through our common language:  Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.  

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding retiree benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support. 

The Gig: 

• Provides outstanding support to inbound callers regarding Retiree inquiries and requests. 
• Assists with enrollment related to Retiree programs 
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm. 
• Respond accurately and thoroughly to caller inquiries and document call details accordingly. 
• Ensure compliance in all areas of processing, completing all transactions timely and accurately. 
• Take accountability for the entire process from receipt of work to resolution. 
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs. 
• Work under general supervision following established procedures. 
• Role will initially require schedule of 9am - 6pm CT  

What You Need to Make the Cut: 

• 3+ years’ experience with retirement plans and retiree benefits is required and non-negotiable. 
• 5+ years’ experience with retirement plans and retiree benefits is ideal. 
• Experience with benefit plan policies, procedures, and legal requirements related to retirees and beneficiaries. 
• Knowledge regarding the processes retired employees experience and the options they have with company benefits (for instance COBRA and Medicare). 
• Strong customer-centric mindset. 
• Comfort level with technology – we are a technology company!  
• Ability to diagnose and own technology issues. 
• Embracing new technology as it is integrated into the organization. 
• Strong people skills to find success in every opportunity. 
• Exceptional phone etiquette and communication skills. 
• Team player mentality, someone who strives for excellence.  

This is a work-from-home role. We require the following: 

• A professional, organized, and quiet home workspace. 
• Internet speeds above 50 Mbps (Download) and 5 Mbps (Upload).  

The pay range for this position is $20.00 to $23.00 dollars per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).