Senior Experience Designer

Senior Experience Designer (UX)

The Rank Group

Cape Town, WC, South Africa

Job Description

We’re looking for a Senior Experience Designer to lead the creation of seamless, ethical, and engaging experiences across our product ecosystem and brand portfolio. You’ll guide discovery, define service flows, and help lead design strategy alongside product managers, engineers, and wider cross-functional stakeholders. You'll also play a key role in embedding experience-led thinking across teams and mentoring other designers.

Main Accountabilities & Responsibilities:

• Lead end-to-end experience design across complex product and service areas.
• Partner with Product Managers to define customer problems, opportunities, and journeys.
• Map service ecosystems and align digital touchpoints to wider customer experience goals.
• Gather and translate user insight and behavioural data into strategic design outcomes.
• Champion accessibility, consistency, and inclusive design across the product portfolio.
• Contribute towards and help maintain multi-brand design systems.
• Support and mentor other designers, contributing to design ops and team maturity.

Qualifications

• Proven experience designing holistic digital and service experiences.
• A portfolio that shows end-to-end thinking, impact, and strong execution.
• Excellent communication and facilitation skills, especially in cross-functional environments.
• Deep understanding of experience strategy, inclusive design, and evidence-based decisions.
• Ability to zoom in on interface detail and zoom out to service-level strategy with ease.

 

#LI-Hybrid

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.