Senior Engagement Manager

Title: Senior Engagement Manager

Employee Type:
Contract

Location:
Toronto, ON, CA

Job#: 3019741

Job Description:

Senior Engagement Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Senior Engagement Manager with a proven technical acumen, experience writing/costing delivering projects and SOWs end to end to place at our client.

Start date: ASAP.

Location: Toronto

Hybrid: might be some minimal travel in North America (once a quarter), but mainly remote. In the first month could 1-2 days a week.

JOB DESCRIPTION: Enterprise Solution, Retailer Delivery -> Sr. Engagement Manager (L5)

(Contract)

OVERVIEW

Our Client is seeking a skilled Engagement Manager to contribute to our Enterprise Solutions business. The Engagement Manager will work with Our Client’s technical and business teams to spearhead the delivery of professional services opportunities, orchestrating a clear estimation, contracting, planning and technical project delivery experience for our enterprise partners. This role is crucial to maturing our Client’s professional services offering, by further enabling their customers to take advantage of

high impact customization and integration opportunities, while also championing business process work to ensure the engagements truly drive mutual business value.

ABOUT THE JOB

? Oversee the Professional Services process ensuring that engagements are properly

executed and are refined and improved upon.

? Opportunity Development: Create, own and manage all aspects of a Professional

Services opportunity. Craft and implement service delivery strategies to align with

Our Client’s goals and retail partners' expectations. Drive quote, pricing and deal

approval for new business and existing engagements.

? Contract Management: Independently author and own Fixed Price and Time &

Material contracts (Statement of Work, Change Orders, etc.) Work closely with

Business, Legal , Finance and Accounting to ensure alignment across multiple

functions involved in contract execution. Understand the company’s revenue

forecasting process to accurately forecast revenue across all assigned engagements.

? Partner Management: Establish and cultivate relationships with retail partners, acting as a trusted advisor throughout the engagement. Ensure alignment of our services with the partner objectives and proactively managing their needs and expectations.

? Lead complex technical programs overseeing external partner delivery and internal custom software development workstreams, including:

? Project Planning: Develop expert understanding of the partner expectations, business needs and technical solution requirements of each Professional Services engagement.

Drive detailed scoping required to define technical requirements accurately, facilitate technical solutioning and garner alignment with cross-functional product/engineering teams required to generate solution scope and execution plan that meets both partner and Our Client’s expectations.

? Project Execution: Command project execution with a focus on speed and efficacy. Orchestrate the project team's activities with precision, ensuring tasks are completed on schedule, and that contractual and financial reporting is accurate. Develop and maintain essential documents, fostering a culture of transparency and seamless information ?ow among all stakeholders, driving the project forward with momentum.

? Technical & Operational Roll-Out: Assume full responsibility for the deployment of enterprise fulfillment / ads solutions, applying your clear understanding of Our Client’s ways of working. Champion solution quality through rigorous testing and UAT processes. Collaborate consistently with technical and operational teams to craft and refine roll-out strategies and post-launch support plans. Ensure contract and financial obligations are met and properly closed out.

ABOUT YOU

Minimum Qualifications

? Bachelor’s degree in a relevant ?eld or substantial industry experience with a track record of successfully delivering enterprise-level SaaS and complex integration projects to external enterprise clientele.

? Experience with professional service delivery frameworks, sales and contract support, project estimation and costing, risk management, and resource planning and allocation.

? Strong grasp of program management methodologies, with the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, manage resource allocations, and technical execution.

? Deep comprehension of multi-tiered software solutions and large-scale operational roll-outs, with hands-on experience effectively managing cross-functional dependencies and troubleshooting technical challenges.

? Rapid technical mastery, with the ability to quickly absorb and understand the nuances of software solutions, and technical frameworks. Can lead problem solving, effectively engage subject-matter experts to streamline technical implementation.

? Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives. An expert in facilitating highly productive internal and external meetings - and creating assets and processes which drive project clarity at every step.

? A proven leader, with an ability to galvanize teams, foster collaboration, and motivate individuals to exceed their potential, and a track record of driving positive outcomes by leveraging informed, data-driven methods to effectively guide, persuade, and influence customer and team decisions.

? Demonstrated ability to manage multiple projects simultaneously and collaborate effectively with Engineering and Product Managers.

Preferred Qualifications

? Experience in Retail Technology, Operations or Logistics.

? Certifications such as PMP, SCM, or ITIL are advantageous.

? Mastery in program management / process improvement methodologies

The ideal candidate is a seasoned professional with a passion for spearheading professional services engagements within an enterprise retail technology landscape. We prize individuals who not only excel in handling intricate technical programs but also champion collaboration and innovation at every turn. This role presents an opportunity for those looking to further refine their engagement management acumen while playing a pivotal role in optimizing our Client’s retail partner journey.

  Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

• Role Type: Engagement Manager
• Location: Hybrid Toronto
• Hourly Range: $70-$90

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. 

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.