Senior Communications Community Engagement Specialist

Senior Communications Community Engagement Specialist

Location: Lytton Australia

Employment Type: Permanent - Full Time

Job Description:

We are currently recruiting for a Senior Communications Community Engagement Specialist. This is a visible and purpose-driven role supporting Ampol Refinery's communications and community engagement agenda within a complex, safety-critical operating environment.

You'll shape how our people, partners and local community understand what we do, why it matters, and how we operate - from day-to-day updates through to critical incident communications and long-term community investment. Working closely with site leadership and Ampol's corporate communications function, you'll ensure messaging is clear, trusted, timely and aligned to Ampol's values and frameworks.

This role suits a communications professional who is equally comfortable crafting compelling narratives, managing sensitive stakeholder relationships, and responding calmly and confidently when issues arise.

Key responsibilities

• Develop, implement and continuously refine an integrated internal communications strategy that supports operational priorities, organisational change and Ampol Manufacturing's safety-first culture.
• Deliver clear, engaging communications across multiple channels, including newsletters, town halls and leadership updates.
• Lead site specific communications during incidents, unplanned events or operational disruptions, ensuring accuracy, timeliness and alignment with corporate protocols.
• Support communications for major initiatives such as safety programs, digital transformation, restructures and leadership changes.
• Design and deliver community engagement strategies that meet regulatory requirements and build strong, long-term relationships within the local district.
• Act as a trusted point of contact for community members, Traditional Owners, NGOs and local government representatives.
• Proactively identify emerging community issues and risks, leading mitigation and response plans before concerns escalate.
• Manage and continuously improve community enquiry and feedback processes, ensuring timely resolution, secure record-keeping, trend analysis and reporting to leadership.
• Manage the Lytton Refinery community investment program and budget. Track performance, evaluate outcomes and provide accurate reporting to internal and external stakeholders

You're a confident and credible communications professional who thrives in environments where clarity, trust and relationships matter. You're comfortable navigating competing priorities, responding under pressure, and tailoring messages for diverse audiences - from frontline operators to community leaders.

You'll bring:

• A degree in Communications or a related discipline, or an equivalent combination of relevant experience and education.
• Minimum 5 years' experience in a communications and/or community engagement role.
• Demonstrated experience managing community engagement and stakeholder relationships.
• Exceptional writing and editorial skills, with the ability to adapt tone and content to different audiences.
• Strong judgement and diplomacy, with a proven ability to build and sustain productive relationships.
• Contemporary experience delivering internal communications strategies and plans.
• Solid understanding of community engagement frameworks, tools and best practice.

Why Ampol

At Ampol, you'll be part of an organisation with a proud history and a clear future focus - one that values safety, community connection and doing the right thing. This role offers the opportunity to make a tangible impact, shaping trust and understanding across both our workforce and the communities in which we operate.

Our benefits

Our total remuneration is competitive. This is across base salary, car allowance, a company performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!

We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.

We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.

Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.

Baby Care Package - financial and flexible support for parents transitioning back to work.

Need some wheels? Novated Lease options are available.

Invest in your future with the Employee Share Scheme

Leave Options - Up to 6 weeks annual leave and additional Wellbeing leave days.

Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

We're an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.