Sales Assistant, Administrative Support

Sales Assistant (Administrative Support)

Job Summary:

The Sales Assistant reports directly to the Vice President, Customer Success and plays a vital role in supporting the Customer Success team. The Sales Assistant manages operational and administrative tasks that ensure smooth expansion, project execution, and excellent customer experience.

This individual will work closely with Customer Success Managers (CSMs) to draft and process expansion orders, execute internal process steps to enable software setup, maintain accurate records, and ensure timely follow-up in compliance with internal SLAs and deadlines to meet customer needs.

Report To: VP of Customer Success

Work Location: Bucharest, Romania (hybrid schedule)

Schedule: Mon.–Fri. (In-office Tues.–Thurs., remote Mon./Fri.)

Hours: 9am to 6pm

What You'll Do:

Project Support

• Assist CSMs with the creation of customer projects in the CRM
• Coordinate with internal teams to ensure required resources and documentation are provided.

Form and Data Management

• Complete and maintain customer forms, onboarding documentation, and other administrative paperwork.
• Ensure all customer data is accurately entered and maintained in the CRM .

Quoting and Order Support

• Prepare quotes and proposals under the guidance of CSMs.
• Assist with price verifications and quote revisions.

Inventory and Asset Management

• Assist in maintaining updated inventory records.

Customer Coordination

• Support communication with customers regarding project updates, quote revisions

Churn Risk Analysis

• Compiling data on low-usage accounts that might signal churn risk.

Knowledge Base Maintenance

• Updating internal documentation, playbooks and/or templates.

Skills and Qualifications

• Experience: 1–3 years in sales support, administrative, or customer service roles (B2B experience preferred).
• Technical Skills: Proficiency with CRM tools (e.g., Salesforce, HubSpot, Gong), and Google Workspace.
• Organizational Skills: Strong attention to detail with the ability to manage multiple tasks simultaneously.
• Communication: Excellent written and verbal communication skills.
• Collaboration: Team-oriented mindset with a proactive approach to supporting others.
• Preferred Attributes: A customer-first mindset and a passion for operational excellence.  Ability to work in a fast paced environment and work cross functionally.

Company Benefits:

At TradeCentric, we have a strong and innovative team dedicated to transforming the way our clients do business. It is our people who make it happen and we strive to take care of our employees in every way we can.

Below is a list of benefits that are offered to employees, once eligibility is met:

• Generous Annual Leave
• Volunteer Time Off
• Premium Private Insurance Option: Medical, Dental and Vision 
• Paid Parental Leave
• Career Development Reimbursement Program