Regional Operations Manager

Title: Regional Operations Manager

Location: Remote US

Type: Full-time

Workplace: Fully remote

Job Description:

Reports To: Director of Operations

Department: Operations

Associated Veterinary Partners is a multi-site veterinary practice group dedicated to providing exceptional service to our partner practices, their pets, and their families. 

The Veterinary Regional Operations Manager (ROM) is responsible for leading and supporting a network of veterinary hospitals within a designated geographic region. This role ensures operational excellence, drives financial performance, fosters high-performing teams, and supports consistent delivery of high-quality veterinary care. The ROM partners with hospital leadership teams to implement corporate initiatives, optimize workflows, and align with company goals and values.

Key Responsibilities

Operational Leadership

- Implement and maintain standardized procedures and best practices across all sites.

- Monitor and improve operational metrics such as patient care, client satisfaction, and financial performance.

- Manage daily operations of multiple practices, ensuring smooth integration and continuity.

- Support hospital management teams during and after transitions.

- Analyze operational reports to identify and implement improvements.

- Oversee staff scheduling, staffing optimization, and resource allocation.

Team Leadership & Development

- Hire, mentor, and develop veterinarians, practice managers, and support staff.

- Foster a positive, collaborative work culture.

- Conduct regular site visits for coaching, training, and performance evaluations.

- Lead performance reviews and manage personnel issues in collaboration with Human Resources, including hiring, counseling, and termination.

- Oversee onboarding and ongoing development of staff.

- Conduct interviews for veterinarian and management positions and participate in compensation decisions.

- Coach local leaders on financial and operational systems for your cohort of practices within the network.

Financial Management

- Develop and manage hospital budgets in collaboration with finance.

- Conduct monthly P&L reviews and analyze financial performance.

- Oversee revenue growth, cost management, and financial reporting.

- Assist with annual budget preparation and financial forecasting.

Strategic Planning & Execution

- Drive regional strategy aligned with organizational goals.

- Lead change management during acquisitions, system implementations, and expansions.

- Develop and track action plans, goals, and performance metrics.

- Collaborate with leadership on market positioning and system improvements.

- Lead regional meetings and strategic initiatives.

Client Experience & Quality of Care

- Ensure hospitals deliver exceptional client service and patient care.

- Support initiatives to increase new client visits.

- Uphold clinical standards and regulatory compliance.

- Collaborate with medical leadership to maintain clinical excellence.

Compliance & Risk Management

- Ensure adherence to legal, regulatory, and safety standards.

- Partner with Human Resources on employee relations, staffing, and policy compliance.

- Promote a culture of safety and accountability.

Workflow & Technology Integration

- Devise and implement workflows tailored to hospital needs.

- Roll out best practices and standardized procedures.

- Lead the integration of new technology and practice management systems.

- Oversee software deployment, training, and data management.

Additional Responsibilities

- Manage vendor relationships and account transitions.

- Facilitate effective communication between hospitals and corporate leadership.

- Provide regular updates on regional performance, challenges, and opportunities.

Preferred Qualifications:

- Bachelor’s degree in Business, Healthcare Administration, or related field 

- Experience in the veterinary or animal healthcare industry

- Master’s degree in Business Administration (MBA) or similar

- Knowledge of veterinary practice management software (e.g., AVImark, Cornerstone, ezyVet)

Core Competencies:

- Leadership and team building

- Strategic thinking and execution

- Financial and business acumen

- Operational efficiency

- Communication and relationship building

- Adaptability and resilience

Requirements

Qualifications & Requirements

- 5+ years of multi-site operations management experience, preferably in veterinary,

healthcare, or service-related industries

- Strong financial acumen and experience with P&L responsibility

- Proven ability to analyze complex data, identify trends, and make data-driven decisions.

- Proficiency leading, developing, and motivating teams

- Exceptional interpersonal, communication, and problem-solving skills

- Strong understanding of veterinary practice operations, financial management, and regulatory compliance.

- Ability to travel frequently within the region (up to 50%)