Quality Control Manager

Title: CTBids Quality Control Manager

Location: WA-Lynnwood

Part time

Caring Transitions of Mill Creek, Everett & Snohomish helps seniors and families make smooth and stress-free transitions from one living situation to another. We specialize in relocation, downsizing, and online auctions. We're hiring an awesome part-time CTBids Quality Control Manager for work in Lynnwood, WA and the surrounding areas. If you want interesting, meaningful, hands-on part-time work....we would LOVE to talk to you about joining our team!

Benefits:

Flexible scheduling with some work from home opportunities in this role (This is a hybrid position with some work from home opportunities and some REQUIRED work at our Lynnwood studio for shipping and operations)

Working with a fun-loving team that's passionate about helping people

Hone your leadership skills

Make a difference in the lives of local families

Opportunity to grow in your role

Have direct contact with people in your community

Roles and Responsibilities:

Manage all CT Bids functions

Ensure accuracy of auction items prior to "live" status

Manages team member lotting quality and communicates as needed

Create, Update and Launch Online Auctions

Delegate re-lotting as needed

Market Sales / All Email Campaigns through FranConnect system

Manages bidder questions / concerns

Takes escalation calls regarding CT Bids

Close live CTBids auctions, process payments, generate invoices and schedule pickup days/times

Conduct follow-up calls with buyers post auction

Manage Shipping & Operations for CTBids

Manages ShippingSaint order processing and reconciliation

Pull, pack and fulfil active shipping orders in ShippingSaint

Ensure shipping is delivered to UPS by Friday afternoon (delegates as needed)

Manages all payment collection for CT Bids / AR / Unpaid bidders

Maintain AnswerConnect Calls

Creates Sales Reports

Generates and sends team member reports

Coordinate and plan employee events

Follow best practices, health and safety requirements, and company guidelines.

Qualifications & Skills:

Compassion and respect for clients and their families

Strong customer service and verbal communication skills required

Knowledge of cloud-based tools for time management, photo storage, et cetera.

Ability to complete tasks and work in fast-paced, changing environments

Willingness to work in cluttered and/or dirty environments. We provide work gloves, aprons, etc.

Detail oriented, excellent prioritization and organizational skills

Punctual and attentive to detail

Have transportation, and smartphone access for scheduling, timekeeping and project management

Age 18 years or older with valid driver's license and reliable transportation

Must undergo a pre-employment background check