Quality Audit Analyst

Title: Quality Audit Analyst

Location: Phoenix United States

Job Description:

Primary City/State: Phoenix, Arizona

Department Name: Banner Staffing Services-AZ

Work Shift: Day

Job Category: Risk, Quality and Safety

Banner Staffing Services (BSS) also offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

Banner Plans & Networks (BPN) is a nationally recognized healthcare leader that integrates Medicare and private health plans. Our main goal is to reduce healthcare costs while keeping our members in optimal health. BPN is known for its innovative, collaborative, and team-oriented approach to healthcare. We offer diverse career opportunities, from entry-level to leadership positions, and extend our innovation to employment settings by including remote and hybrid opportunities.

As a Quality Audit Analyst, you will be a vital part of the Health Plan Quality Management Team. This role focuses on Behavioral Health chart reviews, policy and procedure evaluations, onsite agency audits, and providing technical assistance to ensure our contracted providers meet regulatory and contractual standards. This role offers a strong opportunity to grow within a managed care organization and develop valuable experience in quality management and process improvement.

Key Responsibilities:

• Independently conduct remote and onsite audits of contracted Behavioral Health Agencies, including comprehensive medical record reviews, policy and procedure assessments, and verification of regulatory compliance.
• Initiate and coordinate audit scheduling with agencies and maintain consistent communication using virtual tools.
• Provide real time feedback and technical assistance to agencies to help them meet or maintain compliance and improve documentation practices.
• Compile detailed audit reports outlining findings, corrective actions, and quality improvement recommendations.
• Navigate a variety of Electronic Health Record systems to locate, review, and assess clinical documentation.

Additional Details:

• This is a Banner Staffing Services assignment-based position.
• Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.
• Expected Hours: 40 hours per week
• Benefits: This role does not include Medical or Paid Time Off (PTO) benefits.
• Arizona residency required. This is a hybrid/remote position for all planning, documentation, and communication; however, onsite audits are required.
• Travel required to assigned agencies, typically up to several onsite visits per month depending on caseload.
• Candidates must be self motivated, detail oriented, and possess strong computer skills, including proficiency in Microsoft Word, Excel, Outlook, Teams, and comfort navigating various EHR systems.
• Success in this role requires the ability to work independently, manage time effectively, and meet daily and weekly productivity metrics.

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages

• Paid orientation

• Flexible Schedules (select positions)

• Fewer Shifts Cancelled

• Weekly pay

• 403(b) Pre-tax retirement

• Employee Assistance Program

• Employee wellness program

• Discount Entertainment tickets

• Restaurant/Shopping discounts

• Auto Purchase Plan

BSS Registry positions do not have guaranteed hours and no medical benefits package is offered. BSS requires Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education).

POSITION SUMMARY

This position will be responsible for activities involving quality management and compliance with applicable regulatory requirements (AHCCCS, Banner Health Plan, Arizona Complete Care Contract ). Responsibilities will include working in a multidisciplinary environment requiring a broad range of experience, analytical, communications and interpersonal skills. Responsible for implementing and monitoring program providers, applicable regulatory and statutory requirements, and defining quality requirements for development of audit tools based on ACC Contract. Coordinate and educate quality guidelines and performance measures with providers. Assist in the root cause analysis and any associated corrective and preventive action(s) in response to provider audits. Conduct audits, including risk assessments and tracks and trend results of medical record reviews creating audit finding reports and approval of proper corrective and preventive actions, while providing technical assistance and training to providers and staff in methodologies and tools of continuous quality improvement. Close out audit findings while ensuring timely resolution of investigations and associated corrective actions.

CORE FUNCTIONS

1. Uses best practices and knowledge of internal or external business challenges to suggest improvements to services, processes or products.

2. Solves complex problems. Takes a new perspective using existing solutions.

3. Interprets customer needs, assesses requirements and identifies solutions to non-standard requests. Interacts primarily with department and cross-department peers, supervisor, customers, peers' managers, patients and physicians.

4. Makes decisions within approved operating plans and objectives and within functional policies and precedents. Determines how and when to achieve results.

MINIMUM QUALIFICATIONS

Bachelor's degree or equivalent working knowledge in the field of Behavioral Health related fields.

Two to four years of relevant experience in quality management, process improvement, project leadership, organization/time management skills, data collection/analysis, client relations, program development, streamline processes, project evaluation, budget management, training and development.

PREFERRED QUALIFICATIONS

AZ Board of Behavioral Health Licensing and/or CPHQ

Additional related education and/or experience preferred.