Quality Assurance and Quality Improvement Coordinator

Title: Quality Assurance & Quality Improvement Coordinator

Location:

Salary

$50,633.00 - $88,607.00 Annually

Location 

Craven County, NC

Job Type

Permanent Full-Time

Remote Employment

Flexible/Hybrid

Job Description:

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within New Bern, NC

The Recruitment Range For This Position Is $50,633- $52,100

This position provides leadership and oversight for the implementation of quality assurance and quality improvement (QA/QI) efforts at the New Bern Children's Developmental Services Agency (CDSA), a regional agency within the North Carolina Infant Toddler Program (ITP). The QA/QI Coordinator supports compliance with federal and state requirements, ensuring that services for infants, toddlers, and families meet established standards. The role involves planning and evaluating QA/QI systems, analyzing performance data, and developing local procedures in coordination with statewide goals.

The position contributes to the effectiveness and accountability of the CDSA by coordinating internal policy development, monitoring service provision, supporting staff training, and leading continuous quality improvement initiatives. As a member of the CDSA Management Team, this role helps shape strategic direction and strengthens administrative and service delivery practices to benefit children with or at risk for developmental delays.

Key Duties Include:

• Leading QA/QI planning and implementation to support compliance and continuous improvement.

• Coordinating the development and monitoring of CDSA policies and procedures related to quality.

• Designing data collection tools and analyzing quality data to inform process improvements.

• Leading the local QA/QI Committee and preparing summary reports and action plans.

• Serving as liaison with private and public ITP providers for quality monitoring and technical assistance.

• Conducting evaluations to assess service quality and support development of quality improvement plans.

• Advising management on change implementation strategies and best practices.

• Developing and delivering training to CDSA staff and ITP providers.

• Monitoring documentation and data management systems to ensure accuracy and security.

• Participating in CDSA leadership team activities, including long-term planning and policy development.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

About the NC Division of Child and Family Well-Being:

The Division of Child and Family Well-Being (DCFW) works to promote healthy and thriving children in safe, stable and nurturing families, schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well-being.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: https://oshr.nc.gov/state-employee-resources/benefits.

For more information about DHHS: https://www.ncdhhs.gov/

Listed below are the knowledge, skills and abilities (KSAs) associated with the position.  These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. 

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Experience supporting or leading quality assurance or quality improvement processes in a human services, healthcare, child development, or similarly related related setting

• Applied experience reviewing program data/ identifying trends to guide service or process improvements

• Intermediate Proficiency using Microsoft Excel or similar virtual spreadsheet products to organize and manage data

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

Planner 

Bachelor's degree in public service administration, psychology, sociology, or social work or a human service programmatic field, from an appropriately accredited institution

OR

Bachelor's degree from an appropriately accredited institution, and two years of administrative or consultative experience in a human service program

OR

An equivalent combination of education and experience

Evaluator

Bachelor's degree in psychology, sociology, or social work or a human service programmatic field, from an appropriately accredited institution

OR

Bachelor's degree from an appropriately accredited institution and two years of program evaluation or consultative experience in human service programs

OR

An equivalent combination of education and experience

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date of graduation, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Due to the volume of applications received, we are unable to provide information regarding the status of your application. To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".

If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.