Quality Assurance Analyst

Title: Quality Assurance Analyst

Location: MA-Remote

Job Description:
MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

The Quality Assurance Analyst assesses and evaluates software products through comprehensive testing processes. Their role involves collaborating with development teams, project managers, and quality assurance engineers to ensure the delivery of high-quality solutions.    

Essential Functions:

• Develop testing scenarios and expected results relative to specific software. specifications and development.
• Perform regression, unit, and system software testing per test plans.
• Communicate issues and verify issue resolution.
• Develop and communicate workarounds to known system problems.
• Generate structured status charts throughout the testing phases at the direction of a testing coordinator.
• Rapidly respond to retest code fixes delivered by software vendors and programming staff.
• Assist in assembling test team members from functional areas as needed for user acceptance testing.
• Create application documentation to assist in the support and training of users.
• Maintain historical record of test data to be accessed as necessary.

Supervisory Responsibilities:

No supervisory responsibilities

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: 

Bachelor's degree in computer science, MIS, or relevant field preferred.  

Experience Required:    

• 2+ years of experience performing role of QA analyst.
• Extensive knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication
• Excellent organizational skills and attention to detail.
• Ability to create test plans and cases from specifications or verbal communications.
• Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support.
• Strong analytical and problem-solving skills.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  
It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.