Public Library Account Manager

Public Library Account Manager (West Coast)

Location: Remote – United States (West Coast region)
Work Type: Remote
Schedule: Full Time

Job Description

Clarivate is seeking a passionate Public Library Account Manager to support public libraries across the West Coast. As part of the Public Library Software Group – Innovative Team, you will build strong client relationships and help libraries maximize the value of leading solutions like Polaris, Sierra, and Vega LX. This role plays a critical part in driving client success, product adoption, and community impact through innovative technology.

If you thrive in a competitive, fast-paced environment and enjoy continuous learning, this role offers an opportunity to meaningfully influence the future of public libraries.

Experience, Education & Skills

• Bachelor’s degree or equivalent work experience

• 5 years of direct field sales experience

• 5 years managing external client relationships

Preferred:

• High adaptability and resilience; strong team orientation

• Strong emotional intelligence

• Experience with library technology or selling library software

• Experience supporting or selling Integrated Library Systems (ILS)

Responsibilities

• Maintain regular communication with clients through calls and onsite visits

• Understand each client’s product mix and solution usage

• Create and execute account plans with financial and strategic goals

• Ensure clients are informed about relevant events, products, and services

• Create consulting service opportunities and coordinate internal resources

• Document client interactions through call and visit reports

• Identify and expand opportunities to support customer goals

Compensation (U.S. Only)

Expected Base Salary: $84,000 – $105,000 per year
Additional Compensation: Incentive/bonus eligible

Compensation depends on experience, education, skills, and other relevant factors.

Benefits Include:
Medical, dental, prescription drug coverage, life insurance, 401(k) with match, long-term disability, vacation, sick time, volunteer time, discounts, and more.

Hours & Travel

• Full-time, permanent

• Occasional off-hours/on-call work may be required

• Ability to travel up to 50%

Equal Employment Opportunity

Clarivate provides equal employment opportunities to all qualified applicants in accordance with applicable non-discrimination laws.