Project Manager - Operations Transformation

Title: Project Manager - Operations Transformation

Location: Brisbane Australia

Job Description:

Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you'll be doing

This is an exciting opportunity to take a Project Management role with a focus on Operational Projects within the exciting and fast-paced aviation industry. You will lead, design and execute discrete transformation initiatives that drive measurable value across the Operations Division through structured project delivery, business process optimization, and data-driven decision-making.

This team acts as a strategic catalyst within Virgin Australia's Operations division. The team governs and accelerates a portfolio of transformation initiatives that are hypothesis-driven, financially grounded and with delivery embedded in business line management. The team doesn't just deliver projects, they drive a scalable, repeatable transformation engine that converts business insights into tangible financial impact.

Further responsibilities include:

• Guide initiatives through our transformation initiative lifecycle

• Track initiative progress using established dashboards and enforce cadence for gate reviews

• Contribute to development of the transformation roadmap by defining executable initiatives

• Support roadmap development workshops and documentation of initiative value hypotheses

• Support the transition of initiatives from the transformation office into accountable delivery within line operations

• Track whether initiatives maintain traction post-handoff and raise risks if execution falters

• Ensure disciplined, accurate, and complete reporting across several initiatives.

• Maintain up-to-date entries in our transformation tracking system, linked to delivery milestones and benefit estimates

You'll be great in this role if you have…

• Tertiary qualification in a relevant field (Economics, Commerce, Mathematics / Statistics, Aviation, etc.)

• 3-5+ years in professional services or consulting firms shaping business transformation initiatives (e.g. Big 4 or other consulting firms), or experience in business transformation roles. Please note, we are not looking for an IT Project Manager.

• High analytical acumen with ability to synthesise data into actionable insights

• Strong communication skills (written, verbal, presentation) for executive engagement

• Stakeholder management skills across technical and operational teams

• Experience with defining or delivering initiatives in operational environments

• Highly proficient in Excel (or equivalent) for benefit modelling

• Familiarity with industrial economics concepts (i.e. unit cost modelling) is advantageous

We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• 'Dress for Your Day' - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.